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ANDROID Firefox has lost all bookmarks and addons. How can I fix this?

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Pijuvwy3
Pijuvwy3
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After an ANDROID Firefox update and reboot, I had no bookmarks and no addons.

Do my extensions perhaps still exist, but aren't being enacted by Firefox? Or are they really gone? The same question applies to my bookmarks.

Firefox version is 55.0, freshly updated.

Even an explanation for this occurence would be better than nothing for me and the many other users affected. Look at the Play Store comments from around the same date.

After an ANDROID Firefox update and reboot, I had no bookmarks and no addons. Do my extensions perhaps still exist, but aren't being enacted by Firefox? Or are they really gone? The same question applies to my bookmarks. Firefox version is 55.0, freshly updated. Even an explanation for this occurence would be better than nothing for me and the many other users affected. Look at the Play Store comments from around the same date.

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Toate răspunsurile (5)

Pijuvwy3
Pijuvwy3 Deținătorul întrebării
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Why is there no support at Mozilla Support? Over 2 weeks of waiting for some help, nothing.

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GamerFreak
GamerFreak
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Hello,

Firefox automatically creates backups of your bookmarks, which can be helpful if your bookmarks are lost or missing. To recover them, follow the instructions below.

  1. Use one of these methods to open the Bookmarks Library window:
    • Firefox 29 and above: Click the Bookmarks button Bookmarks-29 and select Show All Bookmarks.
    • Previous Firefox versions: Click the Firefox button and click on Bookmarks. (If you don't have a Firefox button, click the Bookmarks button Bookmarks button win 2 or Bookmarks menu item and select Show All Bookmarks.)
  2. At the top of the Library window, click on Import and Backup and select Restore.
  3. Click the date of the bookmark backup you want to recover.
  4. In the new window that appears, click OK.
  5. Your bookmarks from the selected date should now be restored.

For more information, see the Restore bookmarks from backup or move them to another computer article. For other solutions, see the Recover lost or missing Bookmarks article.

Did this fix your problems? Please report back to us!

Thank you.

Pijuvwy3
Pijuvwy3 Deținătorul întrebării
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Firefox for Android does not appear to have any of the buttons you mentioned. Instructions for finding profiles also seem to be referring to the Windows version, and are no help to me.

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mozillatrouble
mozillatrouble
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I have another addon issue on android... I find my activated addons, but I can't configure them, just deactivate or uninstall! Tapping on the addon doesn't give me any more options.

Pijuvwy3
Pijuvwy3 Deținătorul întrebării
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That is also a good question: How can settings of addons be accessed in Firefox for Android?

I suggest you create a topic with that question. I hope you have better luck getting a knowledgeable person to read and respond than I have had.