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Firefox crashes

  • 3 răspunsuri
  • 7 au această problemă
  • 2 vizualizări
  • Ultimul răspuns de jayelbe

gebegeorge
gebegeorge
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Regarding crash ID: bp-5c3287fc-5b91-4f43-97d2-2c9901170826

It keeps saying "Gah, your tab has crashed" ...this has gone on for the past several days and I had a few crash reports submitted. I tried opening in safe mode and it still constantly crashed, I can't open any site.

Regarding crash ID: bp-5c3287fc-5b91-4f43-97d2-2c9901170826 It keeps saying "Gah, your tab has crashed" ...this has gone on for the past several days and I had a few crash reports submitted. I tried opening in safe mode and it still constantly crashed, I can't open any site.

Soluție aleasă

Hey Gebegeorge,

Sorry about your tabs crashing. Thanks for sharing a crash ID!

I've taken a look through the report, and it seems your crashes are being caused by the MySpeed plugin.

There's a couple of things to try: one would be to make sure you're running the latest version of MySpeed. There's an article and update link here which might be helpful: https://www.enounce.com/support-known-issues/ki235

If that doesn't work (or if you don't need to use MySpeed any more) I'd suggest you uninstall it. Instructions for doing that are here: https://www.enounce.com/faqs-myspeed#uninstall

I hope this solves your issue!

Cheers

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Toate răspunsurile (3)

jayelbe
jayelbe
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Soluție aleasă

Hey Gebegeorge,

Sorry about your tabs crashing. Thanks for sharing a crash ID!

I've taken a look through the report, and it seems your crashes are being caused by the MySpeed plugin.

There's a couple of things to try: one would be to make sure you're running the latest version of MySpeed. There's an article and update link here which might be helpful: https://www.enounce.com/support-known-issues/ki235

If that doesn't work (or if you don't need to use MySpeed any more) I'd suggest you uninstall it. Instructions for doing that are here: https://www.enounce.com/faqs-myspeed#uninstall

I hope this solves your issue!

Cheers

gebegeorge
gebegeorge Deținătorul întrebării
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Whoa, great thanks! I updated Myspeed via that link and now my Firefox works again! Thank you!!!

jayelbe
jayelbe
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Great! Glad to have helped :)