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suddenly I can't delete emails. read support article but cannot find "profile folder"

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Duffey
Duffey
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Suddenly I can't delete emails. I read the support article but cannot find the "profile folder". I am also NOT in any way computer literate. Sorry. thank you

Suddenly I can't delete emails. I read the support article but cannot find the "profile folder". I am also NOT in any way computer literate. Sorry. thank you

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Zenos
Zenos
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Click the menu button with three bars

Hover the mouse cursor over Help

Select Troubleshooting Information

In the Troubleshooting Information window, click the button provided for opening the profile. I have outlined it in red in the attached image.

The wording used in yours may differ slightly; my picture is from a Linux system.

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