Avatar for Username

Caută ajutor

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Află mai multe

Acest fir de discuție a fost arhivat. Adresează o întrebare nouă dacă ai nevoie de ajutor.

after installing the new version, all my picures on news, facebook, youtube, twitter are allmessed up. how do i fix this

  • 2 răspunsuri
  • 6 au această problemă
  • 3 vizualizări
  • Ultimul răspuns de terrik

terrik
terrik
more options

the colors are green and purple and slide around and you can't even see the picture. i don't know anything about computers. i just want to turn it on and have it work.

the colors are green and purple and slide around and you can't even see the picture. i don't know anything about computers. i just want to turn it on and have it work.

Soluție aleasă

hi terrik, we are currently aware about this on some windows 8 configurations with amd graphics cards and older drivers. please see if there's a more recent graphics driver available for your system at https://support.amd.com/en-us/download and if installing that already solves the playback issue.

otherwise you can do the following to work around the problem: enter about:config into the firefox address bar (confirm the info message in case it shows up) & search for the preference named media.windows-media-foundation.use-nv12-format. double-click it and change its value to false.

Citește acest răspuns în context 👍 2

Toate răspunsurile (2)

philipp
philipp
  • Moderator
more options

Soluție aleasă

hi terrik, we are currently aware about this on some windows 8 configurations with amd graphics cards and older drivers. please see if there's a more recent graphics driver available for your system at https://support.amd.com/en-us/download and if installing that already solves the playback issue.

otherwise you can do the following to work around the problem: enter about:config into the firefox address bar (confirm the info message in case it shows up) & search for the preference named media.windows-media-foundation.use-nv12-format. double-click it and change its value to false.

terrik
terrik Deținătorul întrebării
more options

i tried the driver thing, but must have done it wring, no big surprise. after a couple of false starts, tried the about:config thing and it seems to have worked, i tried fb, ysoutube, and no funky colors. thanks so much.