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Rappport Extension message add-on disabled, but it is not.

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chriscrts
chriscrts
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My bank asked me to install IBM Security Rapport. Whenever I turn on my computer I get a message that it is installed, but the add-on is disabled. But when I go to enable it the only choice I have is DISable, so it must be already enabled.

My bank asked me to install IBM Security Rapport. Whenever I turn on my computer I get a message that it is installed, but the add-on is disabled. But when I go to enable it the only choice I have is DISable, so it must be already enabled.

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Shadow110
Shadow110
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Please contact your support : https://www-01.ibm.com/software/security/trusteer/support/

If they do not have a solution :

Note: Any customization will revert back to default, you will also need to reinstall Extensions.

Please let us know if this solved your issue or if need further assistance.

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