Avatar for Username

Caută ajutor

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Află mai multe

Acest fir de discuție a fost arhivat. Adresează o întrebare nouă dacă ai nevoie de ajutor.

Why are many emails not showing in Inbox?

  • 6 răspunsuri
  • 3 au această problemă
  • 4 vizualizări
  • Ultimul răspuns de OldMoldy

waynetrudy
waynetrudy
more options

There are many emails missing from the Inbox. T'bird was frozen and had to be forced to shutdown. When restarted the last 5 years of emails were missing. Then today's emails were downloaded and now there is a 5-year gap. I located the inbox file in Profiles and examined it with Notepad. The missing items are there, just not showing in T'bird's Inbox. What happened and how can I recover them?

There are many emails missing from the Inbox. T'bird was frozen and had to be forced to shutdown. When restarted the last 5 years of emails were missing. Then today's emails were downloaded and now there is a 5-year gap. I located the inbox file in Profiles and examined it with Notepad. The missing items are there, just not showing in T'bird's Inbox. What happened and how can I recover them?

Toate răspunsurile (6)

christ1
christ1
  • Top 25 Contributor
more options

It looks like your mail files are corrupted. First of all create a backup of your Thunderbird profile folder. https://support.mozilla.org/kb/profiles-tb#w_backing-up-a-profile

Then try to rebuild the index file of the troubled folder. Right-click the folder - Properties - Repair Folder

Note: depending on the corruption this may erase messages from the affected folder which cannot be recovered anymore. In that case you'd need to restore them from a recent backup done prior to the corruption.

Corruption is often caused by anti-virus software messing with Thunderbird mail files. It is therefore recommended to create an exception for the Thunderbird profile folder, so that the real-time scanner won't attempt to scan the profile with your mail.

For more information on the profile location see http://kb.mozillazine.org/Profile_folder_-_Thunderbird

Also see http://kb.mozillazine.org/Keep_it_working_-_Thunderbird

waynetrudy
waynetrudy Deținătorul întrebării
more options

Thanks, the Repair worked.

christ1
christ1
  • Top 25 Contributor
more options

If your problem is fixed can you mark the topic as 'Solved' please? Thank you.

OldMoldy
OldMoldy
more options

The problem sounds similar to my problem but the solution did not work. Repair did not restore the messages for viewing in Thunderbird but they are still in the "inbox.mozmsgs" folder.

christ1
christ1
  • Top 25 Contributor
more options

OldMoldy,

please start a new topic for your problem. https://support.mozilla.org/questions/new

OldMoldy
OldMoldy
more options

I would if I had more time; however, I have recovered a copy of the entire ...\Appdata\Thunderbird folder from Sunday, July 1 (before this problem appeared) and we are moving forward from there with everything intact . Version is 52.8.0 (32-bit)