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I cannot install the latest version.

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RobD77
RobD77
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I have been ask to update to the latest version. When I do say I prompted to install it. I follow the instructions and get to the downloading page and it never completes the download.

I have been ask to update to the latest version. When I do say I prompted to install it. I follow the instructions and get to the downloading page and it never completes the download.

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Shadow110
Shadow110
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Hi, please uninstall Firefox. Then Delete the Mozilla Firefox Folders in C:\Program Files , C:\Program Files(x86) & C:\ProgramData Then restart system. Then run Windows Disk Cleanup. (Note: This should be Pinned and run Weekly, If never done below expect 10's of gig's) Then run it again and click the button that says Cleanup System Files. Note: your Firefox Profile is saved. But you should make a back up before you do :

Reinstall with Current Release Firefox 61.0.0 with a Full Version Installer

Note : please make sure there are no running processes of Firefox open when doing this. If so end them and then install.

Please let us know if this solved your issue or if need further assistance.