Avatar for Username

Caută ajutor

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Află mai multe

Acest fir de discuție a fost arhivat. Adresează o întrebare nouă dacă ai nevoie de ajutor.

Google drive - slides and documents opened darkened screen unable to interact

  • 2 răspunsuri
  • 1 are această problemă
  • 8 vizualizări
  • Ultimul răspuns de FredMcD

HarryRS
HarryRS
more options

Whenever I use google drive on mozilla firefox, the google slides and google documents open and once loaded, the screen goes slightly darkened and I am unable to interact with the file or do anything. I can still use firefox but am unable to navigate through slides or use the files at all. PLEASE HELP ASAP. Think it is to do with the settings on firefox but I can do it on Microsoft edge, google chrome, etc.

Whenever I use google drive on mozilla firefox, the google slides and google documents open and once loaded, the screen goes slightly darkened and I am unable to interact with the file or do anything. I can still use firefox but am unable to navigate through slides or use the files at all. PLEASE HELP ASAP. Think it is to do with the settings on firefox but I can do it on Microsoft edge, google chrome, etc.

Toate răspunsurile (2)

FredMcD
FredMcD
more options

Many site issues can be caused by corrupt cookies or cache.

Warning ! ! This will log you out of sites you're logged in to. You may also lose any settings for that website.

If there is still a problem, Start Firefox in Safe Mode {web link} by holding down the <Shift> (Mac=Options) key, and then starting Firefox.

A small dialog should appear. Click Start In Safe Mode (not Refresh). Did this help?

While you are in safe mode;

Try disabling graphics hardware acceleration in Firefox. Since this feature was added to Firefox it has gradually improved but there are still a few glitches.

How to disable Hardware Acceleration {web link}

FredMcD
FredMcD
more options

Note: McAfee® WebAdvisor has been known to cause issues. As a test, disable it.