Avatar for Username

Caută ajutor

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Află mai multe

Acest fir de discuție a fost arhivat. Adresează o întrebare nouă dacă ai nevoie de ajutor.

my Firefox account is locked how to unlock it ?

  • 3 răspunsuri
  • 2 au această problemă
  • 10 vizualizări
  • Ultimul răspuns de philipp

moh_alkhteeb
moh_alkhteeb
more options

i tried to sign to my Firefox account i put the password correctly , they send me conformation code to my email but my email was blocked as it hasn't been used for long time , i reactivate it ,i tried to sign again to my Firefox account but they told me its locked as there conformation email was sent back ,so how to unlock it pleas  ?

i tried to sign to my Firefox account i put the password correctly , they send me conformation code to my email but my email was blocked as it hasn't been used for long time , i reactivate it ,i tried to sign again to my Firefox account but they told me its locked as there conformation email was sent back ,so how to unlock it pleas ?

Toate răspunsurile (3)

philipp
philipp
  • Moderator
more options

hi moh_alkhteeb, if your mail account is active again you should try to sign into your firefox account again after 24 hours have passed. then the lock will most likely have been lifted.

Martijn Lievaart
Martijn Lievaart
more options

I waited for far more than 24 hours, but the lock has not been lifted. How to proceed now?

philipp
philipp
  • Moderator
more options

does the email address exist and can it receive incoming mails ithout issue? if so, please file a bug at https://bugzilla.mozilla.org/enter_bug.cgi?product=Cloud%20Services&component=Server:%20Firefox%20Accounts&format=__default__ if the lock doesn't get lifted automatically.