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When I access the inbox, the “working” token is displayed forever.

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grpphoto
grpphoto
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The “Location” box in the inbox folder properties is empty. When I access the Drafts, Sent, or Trash folders, “No Results” is displayed. If I go to the folder properties for those folders and click on the “Repair Folder” button, the screen displays properly. Doing this for the inbox doesn't have any effect. I have uninstalled and re-installed Thunderbird twice with no improvement. The .msf files are present for all folders.

The “Location” box in the inbox folder properties is empty. When I access the Drafts, Sent, or Trash folders, “No Results” is displayed. If I go to the folder properties for those folders and click on the “Repair Folder” button, the screen displays properly. Doing this for the inbox doesn't have any effect. I have uninstalled and re-installed Thunderbird twice with no improvement. The .msf files are present for all folders.

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Matt
Matt
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To diagnose problems with Thunderbird, try one of the following:

  • Restart Thunderbird with add-ons disabled (Thunderbird Safe Mode). On the Help menu, click on "Restart with Add-ons Disabled". If Thunderbird works like normal, there is an Add-on or Theme interfering with normal operations. You will need to re-enable add-ons one at a time until you locate the offender.
  • Restart the operating system in safe mode with Networking. This loads only the very basics needed to start your computer while enabling an Internet connection. Click on your operating system for instructions on how to start in safe mode: Windows 10, Windows 8, Windows 7, Windows Vista, Windows XP, OSX
If safe mode for the operating system fixes the issue, there's other software in your computer that's causing problems. Possibilities include but not limited to: AV scanning, virus/malware, background downloads such as program updates.