Important Notice: We're experiencing email notification issues. If you've posted a question in the community forums recently, please check your profile manually for responses while we're working to fix this.

Avatar for Username

Caută ajutor

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Află mai multe

Acest fir de discuție a fost arhivat. Adresează o întrebare nouă dacă ai nevoie de ajutor.

Migrating from old computer not working

  • 2 răspunsuri
  • 1 are această problemă
  • 2 vizualizări
  • Ultimul răspuns de stan21

stan21
stan21
more options

I followed the instructions on migrating (https://support.mozilla.org/en-US/kb/moving-thunderbird-data-to-a-new-computer) by copying the Thunderbird folder from XP to Win 10 Pro 64, and although the folder was big enough (2.66 G), when I open Thunderbird the account name appears, but there are no emails in it at all.

I followed the instructions on migrating (https://support.mozilla.org/en-US/kb/moving-thunderbird-data-to-a-new-computer) by copying the Thunderbird folder from XP to Win 10 Pro 64, and although the folder was big enough (2.66 G), when I open Thunderbird the account name appears, but there are no emails in it at all.

Soluție aleasă

Open Help/Troubleshooting, about:profiles. What is the name of the current profile, and are there any other profiles listed? If the current profile is ...default-release, and another one is ...default, can you launch the ...default profile?

Citește acest răspuns în context 👍 0

Toate răspunsurile (2)

sfhowes
sfhowes
  • Top 10 Contributor
more options

Soluție aleasă

Open Help/Troubleshooting, about:profiles. What is the name of the current profile, and are there any other profiles listed? If the current profile is ...default-release, and another one is ...default, can you launch the ...default profile?

stan21
stan21 Deținătorul întrebării
more options

Looking at the profiles showed me the solution - there were several, and all I had to do was to choose the correct one. Thank you so much sfhowes for your quick (and correct) response.