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Thunderbird 91.9 Can't receive messages

  • 5 răspunsuri
  • 1 are această problemă
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  • Ultimul răspuns de danorske

danorske
danorske
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I have Thunderbird 91.9 I have 4 email accounts only 1 is having the receive problem. here is a link to my Pastebin https://pastebin.com/u/Danorske Attached is a pix. Any other info you need? Thanks Ron

I have Thunderbird 91.9 I have 4 email accounts only 1 is having the receive problem. here is a link to my Pastebin https://pastebin.com/u/Danorske Attached is a pix. Any other info you need? Thanks Ron

Soluție aleasă

It still a problem Access the stored passwords and remove them. then restart Thunderbird and this should force a prompt by google.

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Toate răspunsurile (5)

Toad-Hall
Toad-Hall
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Post the image into this forum. I see nothing at the link you provided.

It would be helpful to provide the following info.

What OS are you using ?

Menu app icon > Help > More Troubleshooting Information Under 'Mail and News Accounts. Copy all the text and past into this forum. Then tell us which of the accounts is failing to get messages.

Do you get an error message from server when it tries to connect? If yes, then tell us what it says word for word or post an image of the error.

danorske
danorske Deținătorul întrebării
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Hope this works this time. here is the link to Paste Bin. https://pastebin.com/x3kNCV7n MAC OS Monterey Version 12.3.1 iMac 27" 2020 Act # 3 is the problem child Mail and News Accounts ID Incoming server Outgoing servers Name Connection security Authentication method Name Connection security Authentication method Default? account2 (none) Local Folders None Normal password account3 (pop3) pop.gmail.com:995 SSL/TLS OAuth2 smtp.gmail.com:465 SSL/TLS OAuth2 true account6 (imap) smtp.googlemail.com:993 SSL/TLS OAuth2 smtp.googlemail.com:465 SSL/TLS OAuth2 true account7 (imap) imap.gmail.com:993 SSL/TLS OAuth2 smtp.googlemail.com:465 SSL/TLS OAuth2 true account8 (imap) imap.gmail.com:993 SSL/TLS OAuth2 smtp.googlemail.com:465 SSL/TLS OAuth2 true

the error. ERROR with account tejas.norske@gmail.com 

                 The STAT command did not succeed. Error getting
                  message number and sizes.  Mail server pop.gmail.com 
                  responded: Invalid credentials.

hope this gets thru. Thanks, Ron

Toad-Hall
Toad-Hall
  • Top 25 Contributor
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check stored passwords. Menu app icon > Preferences > Privacy & Security Passwords section Click on 'Saved Passwords' Click on 'Show Passwords'

You may see 3 lines all to do with 'User name' = the problem pop gmail address. mailbox://... smtp://.... and oath://...

If you see the mailbox://... smtp://.... lines, they are not being used. It is ok to select them and click on 'Remove'.

Check the oauth line, is the 'Username' = full email address used in the pop account or only part of it? If it is not the full email address - right click on line and select 'Edit Username' completely clear the contents and carefully type in full gmail email address, all lowercase. click on 'Close'

Exit Thunderbird so all files get updated. Wait a few moments and start Thunderbird. Report on results.

Toad-Hall
Toad-Hall
  • Top 25 Contributor
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Soluție aleasă

It still a problem Access the stored passwords and remove them. then restart Thunderbird and this should force a prompt by google.

danorske
danorske Deținătorul întrebării
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Well deleting the password seems to have taken care of it. Thanks a lot Toad-Hall