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Unable to play video message: No video with supported format and MIME type found.

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My daughters school has an on-line web portal and my daughter is unable to watch her school videos via Firefox. We can view them using Chrome & Edge. Please advise. I've watched and attempted to resolve the issue via the most current prescribed fixes on Google / Youtube and none of them have worked. Please advise. I'm running your Window MSIX package / mozilla-MSIX - 1.0 / 102.0.1 (64-bit).

My daughters school has an on-line web portal and my daughter is unable to watch her school videos via Firefox. We can view them using Chrome & Edge. Please advise. I've watched and attempted to resolve the issue via the most current prescribed fixes on Google / Youtube and none of them have worked. Please advise. I'm running your Window MSIX package / mozilla-MSIX - 1.0 / 102.0.1 (64-bit).

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You will need to provide us steps to replicate the issue because we cannot see the problem. Also provide screenshots of errors.


Edition Windows 11 Pro Insider Preview Version 22H2 Installed on ‎20-‎Jul-‎22 OS build 25163.1010 Experience Windows Feature Experience Pack 1000.25163.1010.0