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Setting up an existing account on a new computer

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Rob Swart
Rob Swart
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I have a new computer and just installed Thunderbird so I could use it for an existing account. I used Thunderbird on my old computer and wanted to keep using it on my new computer. Upon installation I initiated an automatic imap account setup. Thunderbird found the correct setting but when I attempt to save the configuration it comes back with an error message "incoming server already exists".

See the screen shot below. Any help on this will be appreciated.

Kiteboarder.

I have a new computer and just installed Thunderbird so I could use it for an existing account. I used Thunderbird on my old computer and wanted to keep using it on my new computer. Upon installation I initiated an automatic imap account setup. Thunderbird found the correct setting but when I attempt to save the configuration it comes back with an error message "incoming server already exists". See the screen shot below. Any help on this will be appreciated. Kiteboarder.
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sfhowes
sfhowes
  • Top 10 Contributor
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In Account Settings, is there already an account set up from a previous attempt? Also, the outgoing server is mail.shaw.ca. The recommended (secure) incoming server is imap.shaw.ca on 993, SSL/TLS.

https://support.shaw.ca/t5/internet-articles/about-pop-and-imap-email-server-settings/ta-p/6731