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Tbird putting good messages in junk folder

  • 6 răspunsuri
  • 1 are această problemă
  • 4 vizualizări
  • Ultimul răspuns de ellencleary

ellencleary
ellencleary
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For some reason, this new version of Thunderbird (I think it is the one before 102.7.1) is placing emails in my junk folder, including messages I have not marked as junk. Before all the junk messages would stay in my inbox but they would be marked as junk. That is what I prefer. Now messages that are legit are somehow being put in my junk folder. Please please please help me to get Thunderbird to stop doing this.

For some reason, this new version of Thunderbird (I think it is the one before 102.7.1) is placing emails in my junk folder, including messages I have not marked as junk. Before all the junk messages would stay in my inbox but they would be marked as junk. That is what I prefer. Now messages that are legit are somehow being put in my junk folder. Please please please help me to get Thunderbird to stop doing this.

Toate răspunsurile (6)

david
david
  • Top 10 Contributor
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Suggestion: Check your account online. There is possibility that your email host is doing this if there is a resident spam checker running.

ellencleary
ellencleary Deținătorul întrebării
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Thank you for your suggestion. Nothing whatsoever has changed with my server. I download directly to my personal laptop and have no spam filter.

Matt
Matt
  • Moderator
  • Top 10 Contributor
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Is your account IMAP or POP?

ellencleary
ellencleary Deținătorul întrebării
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I have a POP account.

Matt
Matt
  • Moderator
  • Top 10 Contributor
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So the next step is what anti virus product do you have installed.

ellencleary
ellencleary Deținătorul întrebării
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Malware bytes and possibly Windows antivirus