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Firefox takes 15 minutes to load

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joyce.greer2
joyce.greer2
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Ever since the last two updates to Firefox, I can't use the browser without a lot of trouble. It won't launch for 15 minutes; links take several minutes to load; it's just not reliable anymore. The Firefox on my laptop works just fine since I refused to update it. I've tried starting in safe mode; disabling all add-ons; clearing the cache and history; uninstalling and reinstalling. Nothing works. I'm using Firefox 112.0.1 64 bit. Windows 10. How can I get Firefox to work again on my desktop?

Ever since the last two updates to Firefox, I can't use the browser without a lot of trouble. It won't launch for 15 minutes; links take several minutes to load; it's just not reliable anymore. The Firefox on my laptop works just fine since I refused to update it. I've tried starting in safe mode; disabling all add-ons; clearing the cache and history; uninstalling and reinstalling. Nothing works. I'm using Firefox 112.0.1 64 bit. Windows 10. How can I get Firefox to work again on my desktop?

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TyDraniu
TyDraniu
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Something's wrong with the GPU process. It has switched to the Software Webrender, so it's crawling.

Try to enter about:support in the address bar and find the GPU process line in the Graphics section.

joyce.greer2
joyce.greer2 Deținătorul întrebării
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I did as you said. GPU process says: GPU_PROCESS default available runtime failed Failed to connect GPU process

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cor-el
cor-el
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Try to start Firefox in Troubleshoot Mode to see if that works.

  • Windows: hold down the Shift key while starting Firefox
  • Mac: hold down the Options key while starting Firefox

You can create a new profile as a quick test to see if your current profile is causing the problem.

See "Creating a profile":

If the new profile works, you can transfer files from a previously used profile to the new profile, but be cautious not to copy corrupted files to avoid carrying over problems.

Boot the computer in Windows Safe Mode with network support to see if that has effect.

joyce.greer2
joyce.greer2 Deținătorul întrebării
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cor-el, I started Firefox in troubleshoot mode as you suggested and was able to use the browser without difficulty at first as soon as I disabled hardware acceleration. It seemed to work great, but when I logged off of my desktop and later logged in, the problem was back again. Then when I tried to start in troubleshoot mode on my grandchildren's desktop, Firefox didn't work at all. It would come up but the spinning icon that says it's still loading continued to spin...as it did on my desktop...again.

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