Caută ajutor

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Află mai multe

Acest fir de discuție a fost arhivat. Adresează o întrebare nouă dacă ai nevoie de ajutor.

How to change my email address?

  • 4 răspunsuri
  • 1 are această problemă
  • 2 vizualizări
  • Ultimul răspuns de ronaldo.junior

more options

Hi,

I have been trying ti change my firefox account email address and this website does not seem to work on any browser, even firefox.

The instructions to add a secondary email and make it primary does not work, it fails to add a secondary email, the form opens, you enter the email but it gets stuck there.

Can I get help here, please?

Hi, I have been trying ti change my firefox account email address and this website does not seem to work on any browser, even firefox. The instructions to add a secondary email and make it primary does not work, it fails to add a secondary email, the form opens, you enter the email but it gets stuck there. Can I get help here, please?
Capturi de ecran atașate

Soluție aleasă

I'm not sure what you entered in the confirmation field as I think that this wouldn't be a code that long. Also I'm seeing an empty secondary email field where I would expect to see that secondary email address.

Did you use a Copy/Paste from the email ?

Citește acest răspuns în context 👍 0

Toate răspunsurile (4)

more options

Hi Dropa,

I am not sure you understood my question. My primary email is verified, I still have access to it and to the firefox account by using that email. What I want to do is to add a secondary email address and replace my primary email with the secondary but the functionality on the website is broken.

Modificat în de ronaldo.junior

more options

Hi. Try this link instead: https://accounts.firefox.com/settings Good luck.

more options

Soluție aleasă

I'm not sure what you entered in the confirmation field as I think that this wouldn't be a code that long. Also I'm seeing an empty secondary email field where I would expect to see that secondary email address.

Did you use a Copy/Paste from the email ?

more options

My apologies. I did not read the message properly and was entering the new email address instead of the code.

it all works fine.

thanks