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Thunderbird won't allow access to "live.thunderbird.net" or "addons.thunderbird.net".

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I have just completely reinstalled Thunderbird v115.11.1 after uninstalling the previous installation. There are two problems, possibly linked to a faulty or missing setting.

Remote images will not display, even after specifically enabling remote images for each email, or after turning on "display remote content" as a default. Also it claims there is a potential security threat with Thunderbird's own web addresses: "live.thunderbird.net." and "addons.thunderbird.net.".

I have attached screen-shots of the error messages, and of a thunderbird email that fails to display its images.

I have just completely reinstalled Thunderbird v115.11.1 after uninstalling the previous installation. There are two problems, possibly linked to a faulty or missing setting. Remote images will not display, even after specifically enabling remote images for each email, or after turning on "display remote content" as a default. Also it claims there is a potential security threat with Thunderbird's own web addresses: "live.thunderbird.net." and "addons.thunderbird.net.". I have attached screen-shots of the error messages, and of a thunderbird email that fails to display its images.
Capturi de ecran atașate

Soluție aleasă

You have a problem with your antivirus is my guess and do not, and probably did not have, any problems in Thunderbird that you could fix but uninstalling it.

Most of those posting this week with these sorts of issues are Norton customers. Are you? You might want to apply the fix for your issue they have if you are.

Also it claims there is a potential security threat with Thunderbird's own web addresses: "live.thunderbird.net." and "addons.thunderbird.net.".

This error is a strong indicator your antivirus product is the root cause and has changed the self signed certificates they use. Thunderbird does not automatically trust self signed certificates. It must be told they are Ok, by the user who can make an informed decision that they trust the issuer shown in the certificate

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Soluție aleasă

You have a problem with your antivirus is my guess and do not, and probably did not have, any problems in Thunderbird that you could fix but uninstalling it.

Most of those posting this week with these sorts of issues are Norton customers. Are you? You might want to apply the fix for your issue they have if you are.

Also it claims there is a potential security threat with Thunderbird's own web addresses: "live.thunderbird.net." and "addons.thunderbird.net.".

This error is a strong indicator your antivirus product is the root cause and has changed the self signed certificates they use. Thunderbird does not automatically trust self signed certificates. It must be told they are Ok, by the user who can make an informed decision that they trust the issuer shown in the certificate

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Thank you Matt, I had been a loyal customer of Norton since before Windows 3.1 - way back in the 1980's. However, uninstalling Norton 360 has solved all my Thunderbird problems. I can now visit thunderbird sites from thunderbird and see images in incoming emails. I will be cancelling my Norton subscriptions that are about to automatically renew.

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Andrew Hunt said

Thank you Matt, I had been a loyal customer of Norton since before Windows 3.1 - way back in the 1980's. However, uninstalling Norton 360 has solved all my Thunderbird problems. I can now visit thunderbird sites from thunderbird and see images in incoming emails. I will be cancelling my Norton subscriptions that are about to automatically renew.

I was a Nortons customer until Symantec bought the product from Peter Norton really and the bloat made it more a resource stealer. I have cycled through most of the major antivirus programs at some point over the years since then and for the last couple of years have settled with Windows Defender. It asks little, has prevented(I assume) infection in that time and I have saved a lot of money on a five seat license I was paying for previously from ESET

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This is driving m crazy. Could someone help me fix this problem - I am not a techie so I haven't understood anything here. I do not have Norton so that is not the problem. My antivirus is the free Adaware. Please help - can sent or receive my email with Thunderbird for a couple days now. I've had that virus alert before but it has always corrected itself by restarting my computer - but not this time.

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Carole Bower said

This is driving m crazy.

If the above information does not resolve your issue, you should consider creating a new thread with specific details about your issue.

Doing so will allow support forum volunteers to give you solutions that are more helpful to you. See the Mozilla Support rules and guidelines for more information about posting support requests.

Please, feel free to post the link to your thread on this thread for volunteers interested in assisting you.

Thank you.

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