Important Notice: We're experiencing email notification issues. If you've posted a question in the community forums recently, please check your profile manually for responses while we're working to fix this.

On Monday the 3rd of March, around 5pm UTC (9am PT) users may experience a brief period of downtime while one of our underlying services is under maintenance.

Avatar for Username

Caută ajutor

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Află mai multe

Acest fir de discuție a fost arhivat. Adresează o întrebare nouă dacă ai nevoie de ajutor.

Install of Thunderbird accepted my donation but does not complete the install. Now when I retry the installation it goes back to the donation screen. How do I get the install to complete? Appreciate the ideas.

  • 1 răspuns
  • 0 au această problemă
  • 14 vizualizări
  • Ultimul răspuns de Matt

billrobson
billrobson
more options

Install of Thunderbird accepted my donation but does not complete the install. It just returned to the donate screen again. If I try to return to the install exe it wont pass the donation screen. I like Thunderbird but not enough to pay twice. How do I get the install to complete? Appreciate any ideas. Thanks

Install of Thunderbird accepted my donation but does not complete the install. It just returned to the donate screen again. If I try to return to the install exe it wont pass the donation screen. I like Thunderbird but not enough to pay twice. How do I get the install to complete? Appreciate any ideas. Thanks

Toate răspunsurile (1)

Matt
Matt
  • Moderator
  • Top 10 Contributor
more options

Installing and donating are not in any way related, other than the download initiates a request for a donation.

Have you actually run the downloaded file? It does not start all by itself.

Firefox (you appear to be using Firefox) has a button that looks like this click it, locate the file you downloaded and run it. (a double click or right click it and pick from the menu)