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Folder counts are correct, but when opened mails missing

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  • 0 au această problemă
  • Ultimul răspuns de DavidGG

MrsF
MrsF
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Hello

Overnight Thunderbird has developed a major problem. The count for the number of mails in a folder is correct, as best I can tell, but when I open the folder it is either empty or has fewer mails than the count. Based on several tests, repairing sometimes adds more mails, sometimes not, but never the entire folder.

I repaired the inbox and it is now showing several mails that I deleted in the last few days (by emptying the delete folder having previously deleted them). Curiously, they’re all the same type, routine mailings about road works.

I may have backup in that I copy the entire Thunderbird folder to an external drive every morning, including today, and to Google Drive every Wednesday.

Please can you help.

Thank you

Hello Overnight Thunderbird has developed a major problem. The count for the number of mails in a folder is correct, as best I can tell, but when I open the folder it is either empty or has fewer mails than the count. Based on several tests, repairing sometimes adds more mails, sometimes not, but never the entire folder. I repaired the inbox and it is now showing several mails that I deleted in the last few days (by emptying the delete folder having previously deleted them). Curiously, they’re all the same type, routine mailings about road works. I may have backup in that I copy the entire Thunderbird folder to an external drive every morning, including today, and to Google Drive every Wednesday. Please can you help. Thank you

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DavidGG
DavidGG
  • Top 10 Contributor
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Some view options may cause messages to not appear, e.g. the Quick Filter and some options under View > Threads:

https://support.mozilla.org/kb/quick-filter-toolbar https://support.mozilla.org/kb/ignore-threads

What you say here would seem to indicate the problem is something else, though:

I repaired the inbox and it is now showing several mails that I deleted in the last few days (by emptying the delete folder having previously deleted them).

As strange as it may sound, deleting a message from a folder doesn't really cause it to be removed from there. The message is merely marked as deleted and remains there until the folder is compacted. What you delete when you empty the Bin/Trash is a copy of the message that Thunderbird placed there when you told it to delete the original message, but the original message remains where it was, just marked as deleted.

Even if it remains there, repairing the folder shouldn't make a deleted message reappear, though. If it was marked as deleted, it should remain hidden, and the fact that some deleted messages reappear would seem to indicate there is a problem with the file where the folder contents are stored on disk.

Do you keep a lot of mail stored in Inbox? What type of mail account is this (POP, IMAP)?

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