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folders and contacts lost after update

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Jillian Holmes
Jillian Holmes
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My email account did an update and as a consequence I have lost all my folders and also all of my contacts in address book!! HELP. How do I fix this. I have already tried the profiles idea but to no avail. How do I get all of my folders that had all my emails sorted into them back and how do I get all my contacts in my address book back>?

My email account did an update and as a consequence I have lost all my folders and also all of my contacts in address book!! HELP. How do I fix this. I have already tried the profiles idea but to no avail. How do I get all of my folders that had all my emails sorted into them back and how do I get all my contacts in my address book back>?

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DavidGG
DavidGG
  • Top 10 Contributor
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You may be experiencing the issue described in the following article, i.e. Thunderbird may have chosen a different profile, in which case you may solve the problem by telling Thunderbird to use the right profile:

https://support.mozilla.org/kb/recover-user-data-missing-after-thunderbird-update

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