Join the AMA (Ask Me Anything) with the Firefox leadership team to celebrate Firefox 20th anniversary and discuss Firefox’s future on Mozilla Connect. Mark your calendar on Thursday, November 14, 18:00 - 20:00 UTC!

Avatar for Username

Caută ajutor

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Află mai multe

Acest fir de discuție a fost arhivat. Adresează o întrebare nouă dacă ai nevoie de ajutor.

Firefox crashes on loading; it's trying to restore a previous session. Can't retrieve crash report.

  • 2 răspunsuri
  • 95 au această problemă
  • 10 vizualizări
  • Ultimul răspuns de svriesinga

AnonymousUser
AnonymousUser
more options

When I try to open Firefox, I briefly see the program trying to open -- the address line says "restore session." Then it crashes. I get a screen saying "We're sorry" "Firefox had a problem and crashed. We'll try to restore your tabs and windows when it restarts."

This happened

Every time Firefox opened

Today. I had received a message that I needed to restart my system. I think it was to install some type of updates.

User Agent

Mozilla/4.0 (compatible; MSIE 8.0; Windows NT 6.0; Trident/4.0; GTB6.5; SLCC1; .NET CLR 2.0.50727; Media Center PC 5.0; .NET CLR 3.5.30729; .NET CLR 3.0.30729; .NET4.0C)

When I try to open Firefox, I briefly see the program trying to open -- the address line says "restore session." Then it crashes. I get a screen saying "We're sorry" "Firefox had a problem and crashed. We'll try to restore your tabs and windows when it restarts." == This happened == Every time Firefox opened == Today. I had received a message that I needed to restart my system. I think it was to install some type of updates. == == User Agent == Mozilla/4.0 (compatible; MSIE 8.0; Windows NT 6.0; Trident/4.0; GTB6.5; SLCC1; .NET CLR 2.0.50727; Media Center PC 5.0; .NET CLR 3.5.30729; .NET CLR 3.0.30729; .NET4.0C)

Soluție aleasă

I've apparently solved my problem. I uninstalled Firefox 3.6.6 keeping all customizations, then reinstalled it. When it first opened, it gave me a screen saying it was embarrassed that it couldn't restore my web pages, but it gave me an option to begin a new session. When I did that, it opened normally and seems now to be operating properly.

Citește acest răspuns în context 👍 0

Toate răspunsurile (3)

AnonymousUser
AnonymousUser Deținătorul întrebării
more options

Soluție aleasă

I've apparently solved my problem. I uninstalled Firefox 3.6.6 keeping all customizations, then reinstalled it. When it first opened, it gave me a screen saying it was embarrassed that it couldn't restore my web pages, but it gave me an option to begin a new session. When I did that, it opened normally and seems now to be operating properly.

svriesinga
svriesinga
more options

Seemed to be oerating normally is a good choice ow words. I too though the safe mode, plus not restoring session would solve my problem, but then opening certain tabs --I wan't really able to experiment much before a crash, but I thought may sign-in or automatic sign-in ones--it would crash again. I really like and miss Firefox, and wish I knew haow to revert back to the previous version before it automatically udated to Firefox 4...

casamargarita
casamargarita
more options

Like other´s I upgraded to firefox 4 and really regret this as there does not seem an answer to the problem. Mcafee protection allows full access for Firefox and it worked fine before. Now like other´s I get a brief glimpse of the browser and then the carsh report. Come on someone give us a solution or you will loose a lot of customers and I miss using Firefox.