We're calling on all EU-based Mozillians with iOS or iPadOS devices to help us monitor Apple’s new browser choice screens. Join the effort to hold Big Tech to account!

Avatar for Username

Caută ajutor

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Află mai multe

Acest fir de discuție a fost arhivat. Adresează o întrebare nouă dacă ai nevoie de ajutor.

Firefox says "prefs.js is corrupt and cannot be accesed."

  • 1 răspuns
  • 26 au această problemă
  • 3 vizualizări
  • Ultimul răspuns de cor-el

Rorato
Rorato
more options

When I open firefox, I get an error code saying something along the lines of: "C:/Documents and Settings/User/Application Data/mozilla/firefox/profiles/rg7q7llq.default/prefs.js is corrupt and cannot be accesed. Run Chkdsk to fix this."

Well, I've ran Chkdsk twice and it didn't work. Please help. Firefox keeps acting like it's my first time using it and won't install any themes I add.

This happened right after I did a virus scan with Kaspersky Internet Security

When I open firefox, I get an error code saying something along the lines of: "C:/Documents and Settings/User/Application Data/mozilla/firefox/profiles/rg7q7llq.default/prefs.js is corrupt and cannot be accesed. Run Chkdsk to fix this." Well, I've ran Chkdsk twice and it didn't work. Please help. Firefox keeps acting like it's my first time using it and won't install any themes I add. This happened right after I did a virus scan with Kaspersky Internet Security

Toate răspunsurile (1)

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

Did chkdsk report any problem with that file or any other files?

Can you delete that corrupted file prefs.js?

Help > Troubleshooting Information > Profile Directory > Open Containing folder