Join the AMA (Ask Me Anything) with the Firefox leadership team to celebrate Firefox 20th anniversary and discuss Firefox’s future on Mozilla Connect. Mark your calendar on Thursday, November 14, 18:00 - 20:00 UTC!

Avatar for Username

Caută ajutor

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Află mai multe

Acest fir de discuție a fost arhivat. Adresează o întrebare nouă dacă ai nevoie de ajutor.

I deleted my account to create a new one but it now says my email is already in use, what do ?

  • 2 răspunsuri
  • 7 au această problemă
  • 1 vizualizare
  • Ultimul răspuns de Mathieu Merdy

Mathieu Merdy
Mathieu Merdy
more options

I'm using Firefox Sync across multiple computers / profiles / Firefox version (mainly minefield) and since a few weeks I get sync errors everywhere. I'm a very early user of Weave if that helps.

Thinking about having a fresh start, I deleted my sync account successfully. Now, creating a new one through the Firefox Sync wizard, it says my email is already used.

I'm using Firefox Sync across multiple computers / profiles / Firefox version (mainly minefield) and since a few weeks I get sync errors everywhere. I'm a very early user of Weave if that helps. Thinking about having a fresh start, I deleted my sync account successfully. Now, creating a new one through the Firefox Sync wizard, it says my email is already used.

Toate răspunsurile (2)

telliott@mozilla.com
telliott@mozilla.com
more options

Was the username of your old sync account your email address, or another username? If it wasn't your email address, it sounds like you may have set up another account with that at some point. You should be able to go to https://account.services.mozilla.com and reset the password, which will allow you to use it.

Mathieu Merdy
Mathieu Merdy Deținătorul întrebării
more options

The login parameter was a username, I'm an early adopter.

I've set up a new account using an "address+keyword@gmail.com" email, but it doesn't solve the fact that I should have been able to reuse my normal email as the account associated with it was deleted (supposedly?).

As for the sync errors, I keep getting them, but have narrowed them down to bookmarks syncing. I'll create another thread for that when I know more I guess.