Join the AMA (Ask Me Anything) with the Firefox leadership team to celebrate Firefox 20th anniversary and discuss Firefox’s future on Mozilla Connect. Mark your calendar on Thursday, November 14, 18:00 - 20:00 UTC!

Caută ajutor

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Află mai multe

Acest fir de discuție a fost arhivat. Adresează o întrebare nouă dacă ai nevoie de ajutor.

Why can't I update to Firefox 4.0.1?

  • 2 răspunsuri
  • 17 au această problemă
  • 3 vizualizări
  • Ultimul răspuns de Dibbydoo

more options

I get notices that I need to update Firefox to Version 4.0.1 and when I do it goes through the process of restarting Firefox and when I hit the next button it starts looking for the update server. I leave my desk for an hour and come back and it is still looking for the update server. So, I try to go to Mozilla.com and install the Firefox 4.0.1, I get a black screen at the top it says "Mozilla Firefox is not responding." I have been having several problems with Firefox for about 3 months now and when the update came along I thought it would solve the problem. I went to Google Chrome to try and install it that way. They are telling me that "This type of file can harm you computer. Are you sure you want to download Firefox....p 4.0.1.exe?" I don't know if this is because they are a competitor or not though. Please help!

I get notices that I need to update Firefox to Version 4.0.1 and when I do it goes through the process of restarting Firefox and when I hit the next button it starts looking for the update server. I leave my desk for an hour and come back and it is still looking for the update server. So, I try to go to Mozilla.com and install the Firefox 4.0.1, I get a black screen at the top it says "Mozilla Firefox is not responding." I have been having several problems with Firefox for about 3 months now and when the update came along I thought it would solve the problem. I went to Google Chrome to try and install it that way. They are telling me that "This type of file can harm you computer. Are you sure you want to download Firefox....p 4.0.1.exe?" I don't know if this is because they are a competitor or not though. Please help!

Toate răspunsurile (2)

more options

If your computer is looking for a server, it sounds like you might have a problem with your Internet connection. Chrome is probably trying to warn because .exe files can contain viruses. Chances are, if you're connected to mozilla.com and have https: (a secure connection), you don't have to worry about getting software with viruses or other malware. Is your account on your computer an administrator account? Are you able to install other programs without limitation? If not, you might not have administrative privileges, which will make it hard to install things. You can download things, that doesn't require admin privileges, but altering the computer's operation by changing programs requires such privileges. If you do have admin privileges, I don't know what could be causing your problem. Don't know if I've helped you or not, hopefully someone else knows specifically to what you refer and can answer, if my suggestions didn't do anything to help

more options

Thanks for your response. I am an Admin on my computer and I do not have problems installing other programs. My internet connection is working fine. No problems getting to other sites. I have been having problems with Firefox crashing or not responding for several months and kept trying to install the upgrade each time thinking "Well maybe it will work this time." I was too busy to sit down and do a work-around. I did know that they do give warnings for .exe files, but for some reason it escaped me at the time because I thought for sure Mozilla would not be considered a malicious software.

I did go ahead and save the .exe file through Google Chrome and have since updated Firefox that way. So far so good! For those out there who are having this same problem, use another browser to download the .exe file then install it as an upgrade.

Modificat în de Dibbydoo