Join the AMA (Ask Me Anything) with the Firefox leadership team to celebrate Firefox 20th anniversary and discuss Firefox’s future on Mozilla Connect. Mark your calendar on Thursday, November 14, 18:00 - 20:00 UTC!

Caută ajutor

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Află mai multe

Acest fir de discuție a fost arhivat. Adresează o întrebare nouă dacă ai nevoie de ajutor.

How do I get my bookmarks back and can I speak with a person?

  • 3 răspunsuri
  • 3 au această problemă
  • 13 vizualizări
  • Ultimul răspuns de Cyndria

more options

I upgraded Firefox and now I cannot get to my bookmarks. Much of my work is in that list. When I click on bookmarks, it asks me to "sign in" to access my google bookmarks. I'm already signed in and still, no access! Can I speak with a human who can help me through this? Are there humans at the other end of a phone who work and trouble shoot issues like this?

I upgraded Firefox and now I cannot get to my bookmarks. Much of my work is in that list. When I click on bookmarks, it asks me to "sign in" to access my google bookmarks. I'm already signed in and still, no access! Can I speak with a human who can help me through this? Are there humans at the other end of a phone who work and trouble shoot issues like this?

Toate răspunsurile (3)

more options

Sorry, there is no phone support available for Firefox.

Exactly when did your bookmarks become not available from Google?
The Google Toolbar quit working for logins for Google Bookmarks around 09/17 because Google changed the logon address for Google "accounts".

Modificat în de the-edmeister

more options

See [/questions/875112]

Google has changed the domain for signing in to accounts.google.com and the Google toolbar is still using the old and longer working www.google.com/accounts domain.

You will have to update that domain yourself by editing a file used by the Google Toolbar.

more options

Yesterday, September 28th. I was prompted by Firefox to upgrade and when I did, my bookmarks became inaccessible. When I click on "bookmarks", the "sign in to access your google bookmarks" comes up. I click to "sign in" and, which...btw, I'm already signed in to my Google account, nothing happens! So, problem..NOT SOLVED!