Avatar for Username

Caută ajutor

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Află mai multe

Acest fir de discuție a fost arhivat. Adresează o întrebare nouă dacă ai nevoie de ajutor.

Firefox crashes

  • 2 răspunsuri
  • 2 au această problemă
  • 2 vizualizări
  • Ultimul răspuns de Safeena

Safeena
Safeena
more options

Hi Firefox keeps crashing - it was not crashing in safe mode on Friday but is now crashing in safe mode after a few minutes. I only have gmail open when it has crashed today. All add-ons are disabled. I have enclosed all the ids since Friday below including the date and time of crash from the crash report list

Hi Firefox keeps crashing - it was not crashing in safe mode on Friday but is now crashing in safe mode after a few minutes. I only have gmail open when it has crashed today. All add-ons are disabled. I have enclosed all the ids since Friday below including the date and time of crash from the crash report list

Soluție aleasă

Your crashreport:
https://crash-stats.mozilla.com/report/index/bp-65f35ab5-bddd-4b56-9e99-c15592111107
Firefox 7.0.1 Crash Report [@ _purecall | nsXPTCStubBase::QueryInterface(nsID const&, void**) ]
This is caused by Trusteer Rapport. Try to disable it and see if that stops the crashing.
You can stop Rapport using Start Menu > Programs > Trusteer Rapport > Stop Rapport
You can ask their helpdesk when an updated version of their product will be made available or, if you don't need this software, uninstall it.
http://www.trusteer.com/support/en/report-problem
According to the user in question 892517 Trusteer is aware of the problem and working on a fix.
See also Bug 699776 - crash in nsXPTCStubBase::QueryInterface involving RapportTanzan7.dll in the stack.

Citește acest răspuns în context 👍 0

Toate răspunsurile (2)

knorretje
knorretje
more options

Soluție aleasă

Your crashreport:
https://crash-stats.mozilla.com/report/index/bp-65f35ab5-bddd-4b56-9e99-c15592111107
Firefox 7.0.1 Crash Report [@ _purecall | nsXPTCStubBase::QueryInterface(nsID const&, void**) ]
This is caused by Trusteer Rapport. Try to disable it and see if that stops the crashing.
You can stop Rapport using Start Menu > Programs > Trusteer Rapport > Stop Rapport
You can ask their helpdesk when an updated version of their product will be made available or, if you don't need this software, uninstall it.
http://www.trusteer.com/support/en/report-problem
According to the user in question 892517 Trusteer is aware of the problem and working on a fix.
See also Bug 699776 - crash in nsXPTCStubBase::QueryInterface involving RapportTanzan7.dll in the stack.

Safeena
Safeena Deținătorul întrebării
more options

Thank you very much - that worked. I have also raised it with Trusteer Rapport as I use that extra security which is still receommended by all online banking software. So hopefully they will have additinal requests to work on the problem and fix it. Thanks again