Avatar for Username

Caută ajutor

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Află mai multe

Acest fir de discuție a fost arhivat. Adresează o întrebare nouă dacă ai nevoie de ajutor.

Firefox 13.0.1 (Win7 ) crashes after Windows defender update applied

  • 2 răspunsuri
  • 21 au această problemă
  • 1 vizualizare
  • Ultimul răspuns de jaeckert

jaeckert
jaeckert
more options

Windows 7 SP1 Firefox 13.0.1

Upgraded to FF 13.0.1 with no problems encountered. The next day I restarted the system and installed the Windows Defender definition update released on 6/15 (11.27.2061.0 - KB915597) via Windows Update. After applying the update FF crashed immediately upon starting several times. I rebooted the system - no change. I then applied the restore point created just before the Defender update was applied, rebooted, and was able to start FF normally.

Here's the crash info from one of the crashes:

Problem signature: 

 Problem Event Name:	APPCRASH
 Application Name:	firefox.exe
 Application Version:	13.0.1.4548
 Application Timestamp:	4fda6075
 Fault Module Name:	ntdll.dll
 Fault Module Version:	6.1.7601.17725
 Fault Module Timestamp:	4ec49b60
 Exception Code:	c0000005
 Exception Offset:	00062245
 OS Version:	6.1.7601.2.1.0.256.48
 Locale ID:	1033
 Additional Information 1:	0a9e
 Additional Information 2:	0a9e372d3b4ad19135b953a78882e789
 Additional Information 3:	0a9e
 Additional Information 4:	0a9e372d3b4ad19135b953a78882e789
Windows 7 SP1 Firefox 13.0.1 Upgraded to FF 13.0.1 with no problems encountered. The next day I restarted the system and installed the Windows Defender definition update released on 6/15 (11.27.2061.0 - KB915597) via Windows Update. After applying the update FF crashed immediately upon starting several times. I rebooted the system - no change. I then applied the restore point created just before the Defender update was applied, rebooted, and was able to start FF normally. Here's the crash info from one of the crashes: Problem signature: Problem Event Name: APPCRASH Application Name: firefox.exe Application Version: 13.0.1.4548 Application Timestamp: 4fda6075 Fault Module Name: ntdll.dll Fault Module Version: 6.1.7601.17725 Fault Module Timestamp: 4ec49b60 Exception Code: c0000005 Exception Offset: 00062245 OS Version: 6.1.7601.2.1.0.256.48 Locale ID: 1033 Additional Information 1: 0a9e Additional Information 2: 0a9e372d3b4ad19135b953a78882e789 Additional Information 3: 0a9e Additional Information 4: 0a9e372d3b4ad19135b953a78882e789

Toate răspunsurile (2)

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

Does it help if you create a new profile or uninstall and reinstall Firefox?

If you reinstall Firefox then be sure to remove the Firefox program folder to remove possibly left over files in it.

You can try to create a new profile as a test to check if your current profile is causing the problems.

See "Basic Troubleshooting: Make a new profile":

There may be extensions and plugins installed by default in a new profile, so check that in "Tools > Add-ons > Extensions & Plugins" in case there are still problems.

If the new profile works then you can transfer some files from the old profile to that new profile, but be careful not to copy corrupted files.

See:

See also:

jaeckert
jaeckert Deținătorul întrebării
more options

If files in the profile were corrupted, how would FF work fine after reversing the Windows Defender update (the only change that was installed)?

Surely a developer with access to a link map and compiler listings can see what the code at address 62245 is doing and narrow this search down a bit...