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Audio has developed a static-y hiccup. I removed and replaced Firefox on ny Windows XP Dell laptop. The audio is fine on Internet Explorer.

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beejaydixon
beejaydixon
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I have a new problem with my Dell Latitude E6500 laptop. I use Windows XP and the latest version of Firefox. Audio through websites has a jerky, static-y sound to. Youtube, Ted, Pandora, NPR: all the same. The only site that plays O.K. is a video on the Mozilla site. This started when I downloaded a story from NPR to their player. It was bad, and everything since then, too. I removed Firefox and downloaded it again. Internet Explorer doesn't have this problem. Neither do CDs played through the computer. Suggestions?

I have a new problem with my Dell Latitude E6500 laptop. I use Windows XP and the latest version of Firefox. Audio through websites has a jerky, static-y sound to. Youtube, Ted, Pandora, NPR: all the same. The only site that plays O.K. is a video on the Mozilla site. This started when I downloaded a story from NPR to their player. It was bad, and everything since then, too. I removed Firefox and downloaded it again. Internet Explorer doesn't have this problem. Neither do CDs played through the computer. Suggestions?

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dumdidadida
dumdidadida
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Hi,

Please check if this happens in Safe Mode. While in Safe mode you can also try to Disable all the Plugins except Flash in Tools (Alt + T) > Add-ons. Safe mode disables the installed Extensions, and themes (Appearance) in Tools (Alt + T) > Add-ons. Hardware acceleration is also temporarily disabled - the manual setting is Tools > Options > Advanced > General > Use hardware acceleration when available. All these settings/options/add-ons can also be individually or collectively disabled/enabled/changed in Firefox normal mode to check if an extension, theme, option or hardware acceleration is causing issues. Disabling/enabling hardware acceleration, and some types of add-ons in normal mode may require a Firefox restart.

Uninstalling Add-ons

Uninstalling Toolbars

Troubleshooting Extensions and Themes

Problematic Extensions

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Please also note that the latest Flash player has a known audio issue. You can try to let the streaming finish and then start the playback.

cor-el
cor-el
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You can check for problems caused by a recent Flash 11.3 update.