Join the Mozilla’s Test Days event from Dec 2–8 to test the new Firefox address bar on Firefox Beta 134 and get a chance to win Mozilla swag vouchers! 🎁

Caută ajutor

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Află mai multe

Acest fir de discuție a fost arhivat. Adresează o întrebare nouă dacă ai nevoie de ajutor.

Gmail fails and closes always a few seconds after I open it in my new Windows 8 PC.

  • 8 răspunsuri
  • 1 are această problemă
  • 1 vizualizare
  • Ultimul răspuns de Arcabusser

more options

A message error appears while I read or write messages. I can reopen Gmail but the problem repeats. Firefox works well with other webs. Gmail works well wi

A message error appears while I read or write messages. I can reopen Gmail but the problem repeats. Firefox works well with other webs. Gmail works well wi

Soluție aleasă

There is a problem on Windows 8 with Firefox 19 and AMD Radeon HD 6XXX/7XXX graphic display cards.

This issue is currently being investigated in bug 830531 (please do not comment in bug reports).

  • bug 830531 - [Win8] crash in XPC_WN_Helper_NewResolve mainly with AMD Radeon HD 6290/6310/6320/7290/7310/7340

If you have one of those display cards then best is to stay with or downgrade to Firefox 18.0.2 for now or try the Firefox 20 beta version that doesn't seem to be affected.

Citește acest răspuns în context 👍 1

Toate răspunsurile (8)

more options

Now my Firefox fails and closes also with other webs like Facebook. It seems the problem is between Firefox and Windows 8.

more options

Which error message do you get?


Start Firefox in Safe Mode to check if one of the extensions (Firefox/Tools > Add-ons > Extensions) or if hardware acceleration is causing the problem (switch to the DEFAULT theme: Firefox/Tools > Add-ons > Appearance).

  • Do NOT click the Reset button on the Safe mode start window or otherwise make changes.
more options

Sorry for the delay of the answer. The message I get (translated from catalan with my poor english):

"Sorry Firefox had a problem and failed. It will try to restore your tabs and windows when it restarts. To help us diagnose and solve the problem, you can send us a crash report." Then, two options: Restart Firefox or Exit.

It seems that starting with safe mode has not resolved the problem. Thanks for your help!

more options

Firefox still fails. By the way, there is an extension named "Bubble dock" (by "Nosibay") that I think I have installed involuntarily. Can it be the problem? If yes, how can I uninstall it?

more options

That means that Firefox has crashed.

If you have submitted crash reports then please post the IDs of one or more crash reports that have this format:

  • bp-xxxxxxxx-xxxx-xxxx-xxxx-xxxxxxxxxxxx

You can find the IDs of the submitted crash reports on the about:crashes page.

  • You can open the about:crashes page via the location bar, like you open a website.

See:


See also:

more options

The last two IDs (are all different):

bp-6231f9c7-1f18-476c-bf52-6a52f2130226

26/02/2013 19:08

bp-db818f8f-280e-4d2c-8a30-419812130226

26/02/2013 19:04

Thanks!

more options

Soluție aleasă

There is a problem on Windows 8 with Firefox 19 and AMD Radeon HD 6XXX/7XXX graphic display cards.

This issue is currently being investigated in bug 830531 (please do not comment in bug reports).

  • bug 830531 - [Win8] crash in XPC_WN_Helper_NewResolve mainly with AMD Radeon HD 6290/6310/6320/7290/7310/7340

If you have one of those display cards then best is to stay with or downgrade to Firefox 18.0.2 for now or try the Firefox 20 beta version that doesn't seem to be affected.

more options

Firefox beta 20 versions works fine for now. Thank you very much!