Caută ajutor

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Află mai multe

Acest fir de discuție a fost arhivat. Adresează o întrebare nouă dacă ai nevoie de ajutor.

Why can I no longer download and read .pdf files

  • 2 răspunsuri
  • 10 au această problemă
  • 1 vizualizare
  • Ultimul răspuns de Diane MacLean

more options

I have never had any problems downloading and reading .pdf files until I 'upgraded' the Adobe reader to version 11. Now all attempted downloads fail because "I don't have the necessary helper application or even C:\DOCUME~1\Will-o\LOCALS~1\Temp\Back Channel II - The Vietnam Betrayal - Chaps 1&2.pdf could not be opened, because the associated helper application does not exist. Change the association in your preferences. What in the world is going on and how do I fix it?

Under 'Tools - Applications - Adobe Acrobat Document, the I've selected 'Use Adobe Reader.' However since I also have Adobe Acrobat 8.3, I've tried substituting that for the Reader, but that doesn't work either. Please help.

I have never had any problems downloading and reading .pdf files until I 'upgraded' the Adobe reader to version 11. Now all attempted downloads fail because "I don't have the necessary helper application or even C:\DOCUME~1\Will-o\LOCALS~1\Temp\Back Channel II - The Vietnam Betrayal - Chaps 1&2.pdf could not be opened, because the associated helper application does not exist. Change the association in your preferences. What in the world is going on and how do I fix it? Under 'Tools - Applications - Adobe Acrobat Document, the I've selected 'Use Adobe Reader.' However since I also have Adobe Acrobat 8.3, I've tried substituting that for the Reader, but that doesn't work either. Please help.

Soluție aleasă

You might try the following:

(1) Change your preference to "Preview in Firefox" and use the download button to save the file. But that is an extra step.

(2) Change your preference to "Always ask" and see whether you can get the file to open that way.

(3) Clear your application preferences file (it sometimes becomes corrupted) and start again. Note: these are only the preferences for which applications handle which types of content, not all of your Firefox preferences.

To do that:

(i) Open your current Firefox settings (AKA Firefox profile) folder using

Help > Troubleshooting Information > "Show Folder" button

(ii) Switch back to Firefox and Exit. Your Windows Explorer window should return to the foreground. Pause while Firefox finishes its cleanup.

(iii) Rename mimeTypes.rdf to something like mimeTypes.old

(iv) Restart Firefox. It's likely you will be defaulted to "Preview in Firefox" and hopefully the paths for Adobe Reader and Adobe Acrobat will now be correct if you choose one of those.

Any luck?

Citește acest răspuns în context 👍 7

Toate răspunsurile (2)

more options

Soluție aleasă

You might try the following:

(1) Change your preference to "Preview in Firefox" and use the download button to save the file. But that is an extra step.

(2) Change your preference to "Always ask" and see whether you can get the file to open that way.

(3) Clear your application preferences file (it sometimes becomes corrupted) and start again. Note: these are only the preferences for which applications handle which types of content, not all of your Firefox preferences.

To do that:

(i) Open your current Firefox settings (AKA Firefox profile) folder using

Help > Troubleshooting Information > "Show Folder" button

(ii) Switch back to Firefox and Exit. Your Windows Explorer window should return to the foreground. Pause while Firefox finishes its cleanup.

(iii) Rename mimeTypes.rdf to something like mimeTypes.old

(iv) Restart Firefox. It's likely you will be defaulted to "Preview in Firefox" and hopefully the paths for Adobe Reader and Adobe Acrobat will now be correct if you choose one of those.

Any luck?

Modificat în de jscher2000 - Support Volunteer

more options

Brilliant! Problem solved! Thanks so much.