Avatar for Username

Caută ajutor

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Află mai multe

Acest fir de discuție a fost arhivat. Adresează o întrebare nouă dacă ai nevoie de ajutor.

Calorie Count Toolbar quit working, went to download and it is no longer available.

  • 5 răspunsuri
  • 3 au această problemă
  • 1 vizualizare
  • Ultimul răspuns de the-edmeister

Seikojin
Seikojin
more options

I was directed to this page https://addons.mozilla.org/en-US/firefox/addon/calorie-count-toolbar/eula/114980 when trying to download this toolbar http://caloriecount.about.com/cc/toolbar/ . I have corresponded with tech support from Calorie Count and they told me it was a problem on the Firefox end and that Calorie Count wasn't going to do anything about it. I would love to have the toolbar as I have used it in the past, but it is not compatible with the newest edition of Firefox. Is this something you can help with? Thanks so much!

I was directed to this page https://addons.mozilla.org/en-US/firefox/addon/calorie-count-toolbar/eula/114980 when trying to download this toolbar http://caloriecount.about.com/cc/toolbar/ . I have corresponded with tech support from Calorie Count and they told me it was a problem on the Firefox end and that Calorie Count wasn't going to do anything about it. I would love to have the toolbar as I have used it in the past, but it is not compatible with the newest edition of Firefox. Is this something you can help with? Thanks so much!

Toate răspunsurile (5)

Andrew
Andrew
  • Moderator
more options

Please email webmaster@mozilla.com as instructed.

As a side note, the developers may want to contact them so they can work something out.

Thanks!

Seikojin
Seikojin Deținătorul întrebării
more options

That is what sent me here.

the-edmeister
the-edmeister
  • Moderator
more options

This forum is for Firefox support, not for Add-on support. My suggestion is to post in the Add-ons forum - https://forums.mozilla.org/addons/

That We're sorry, but we can't find what you're looking for. page usually happens when an add-on was pulled from the AMO servers due to violation of the rules governing the hosting of Add-ons.

Beyond that, if Calorie Count knows that their add-on toolbar has been pulled from the Add-ons website, why don't they fix their Firefox Toolbar downloads page; so that the Get Started button doesn't send the user to a non-existent page?

They need to deal with their problem and modify their Toolbar to meet AMO standards, or they need to self-host that toolbar from their own server.

Seikojin
Seikojin Deținătorul întrebării
more options

I specified addons when answering the KB questions.  :(

I understand the message dialog.

That point itself was given to CC and they said it wasn't their problem.

Can this topic be moved to the right sub-forum?

the-edmeister
the-edmeister
  • Moderator
more options

Sorry, the Add-ons forum is completely separate from this Support forum, so it can't be moved.