You get the unhappy crash inside the plugin?

A couple other steps that help with many Flash issues:

Disable hardware graphics acceleration in Firefox and in Flash

(A) In Firefox, un-check the box here and restart:

orange Firefox button (or Tools menu) > Options > Advanced > General > "Use hardware acceleration when available"

(B) In Flash, see this support article from Adobe: http://helpx.adobe.com/flash-player/kb/video-playback-issues.html#main_Solve_video_playback_issues

Could you also test in Firefox's Safe Mode? That's a standard diagnostic tool to bypass interference by extensions (and some custom settings). More info: Diagnose Firefox issues using Troubleshoot Mode.

You can restart Firefox in Safe Mode using

Help > Restart with Add-ons Disabled

In the dialog, click "Start in Safe Mode" (not Reset)

Any difference?

I disabled hardware graphics. And I did test the last download in safe mode and it still crashed. I am now back to using 10.3. Nothing works. I did download Google Chrome and flash works great. I just wish I knew why I can't seem to get flash to work in Firefox.

Hi kewpiedoll04, you wrote:

I did test the last download in safe mode and it still crashed. I am now back to using 10.3. Nothing works.

I'm not sure I understand what you mean by "the last download." Even in Safe Mode with Flash 10.3, Firefox crashes, or Flash crashes?

The following article describes how to display crash IDs and submit them to Mozilla's servers. Then you can post the crash ID numbers here and volunteers can review your crash info. Troubleshoot Firefox crashes (closing or quitting unexpectedly).

Im having this problem too using Firefox. I had the most recent version of Adobe Flash and it all started with Netflix. About 20 mins or so into what I was watching, it would crash but there was no crash report and then my computer would start to go into shut down mode. I thought it was something to do with Silverlight but then it started happening with games and YouTube. It's getting rather annoying. I have just recently removed Adobe Flash because it was getting to be such an annoyance. I know there is nothing wrong with my computer because all I have ever done on it was Facebook. YouTube and Netflix. I am at my whits end here.. can anyone help me out here?

Flash? You are having problems with Flash? Although this is nothing new (Flash has been crashing in Firefox for two years or more) there is no update to address it. If there is an update that fixes this, please let us know, otherwise those of us who actually use video on the web will have to go elsewhere for our browsers.

Don't be fooled by "disable this, change to that" advice. A quick review of previous threads shows that none of this works for everyone.

Hi RobertWichert, you're right that different systems benefit from different suggestions, and sometimes you simply cannot get Flash to play nicely with certain other plugins or extensions. To address your particular situation, I suggest starting a new question with your OS and add-on information. You can do that here:

https://support.mozilla.org/questions/new/desktop/fix-problems

RobertWichert is correct. Something went really wrong a couple years or so ago and Mozilla can't get it right even though other browsers can, even Chrome which has been around a fraction of the time. As of the present they don't know how to properly integrate the plug-in and it would be best if they stopped stating the need for updates and turning this or that off etc. It's very frustrating especially when you've used this fine browser almost since its introduction but a fundamental flaw is making it increasingly impractical with today's internet.

I have spent countless hours trying all of the various suggested fixes for the Flash plug-in crashes. I'm inclined to believe the posts re there's something fundamentally wrong with Firefox being incompatible with the Flash/Shockwave plug-in. Symptomatic is high system resources useage in Firefox and Outlook when these crashes occur (for Outlook when I'm accessing a link in an email to a page that has a Flash plug-in demand). I'll search the Firefox help pages until Friday evening for a solution. If nothing new comes from Firefox, I will with reluctance and sad disappointment turn to Chrome and not look back. Enough is enough.

Posted using Safari

I notice that you, Willowseattle, mentioned high resource usage. Since I am using a 32 bit version of Windows, that might be the problem.

But all the other browsers (Safari, MSIE!, Chrome) work fine.

I'm using 64 bit win 8 and a new laptop that's quite resource-efficient.

I don't like to badmouth the folks at Mozilla because this has been free and a great addition to internet experience, but they don't have their act together and at this point in time it's nonsense.

Thank you both for your comments. I've just gone deep and deleted all folders with Flash plug-in and reinstalled the program. I'll soon see if it crashes again. I've notified Firefox and sent in enough crash reports for this to be fixed but it seems to be a widespread issue. I am deeply supportive and thankful for democratized and volunteer-driven services like Firefox. But it has to work technically. Saturday is the day I switch unless the crashes stop.

Hi Will, crash reports are checked as part of the process of fixing bugs, but this would be in a future version, not in 72 hours.

Can you post some recent crash IDs here for review? This article has the steps for finding and sharing them: Troubleshoot Firefox crashes (closing or quitting unexpectedly).

In your earlier thread, I posted the standard steps for minimizing Flash issues. They do not cure everything, but can you double-check that you have done those steps: Nothing I am capable of doing technically stops flash plug-in crashes. What can I do?

Hi jscher2000:

I followed the advice in your 11-Jun-2013 post and disabled hardware acceleration in both Firefox and Adobe and that seems to have solved the problem. I don't know why this was necessary since my NVIDIA GeForce 8400M GS graphics card supposedly supports hardware acceleration, but I've gone from having multiple crashes per day to an entire week without a single crash since trying your suggestion.

The only caveat is that I also updated the driver for my NVIDIA graphics card (I used the Auto-Detect your GPU feature at http://www.geforce.com/Drivers to find the correct version), since I understand that an out-of-date video driver can also cause Flash to crash.

Vista Home Premium 32-bit SP2 * Firefox 23.0.1 * Adobe Flash 11.8.800.94 HP Pavilion dv6835ca, Intel Core2Duo CPU T5550 @ 1.83 GHz, 3.0 GB RAM

Thanks for that acceleration info. Had done it before in conjunction with several other actions. It seemed to make a difference for on viewing event but now back to crashing. File sizes/processes expand (Firefox/Outlook/etc) when I try to reload the page as instructed on the initial plug-in failure box. Giving up. Will go to IE or Chrome this weekend and try returning to Firefox with my next computer or reformat of hard drive if those alternatives do not help. Cheers.