We're calling on all EU-based Mozillians with iOS or iPadOS devices to help us monitor Apple’s new browser choice screens. Join the effort to hold Big Tech to account!

Avatar for Username

Caută ajutor

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Află mai multe

Acest fir de discuție a fost arhivat. Adresează o întrebare nouă dacă ai nevoie de ajutor.

Error message

Drl723
Drl723
more options

I received this message after removing malware "buzz-it ads"

The proxy server is refusing connections

Internet connection is working. It's just not connecting with firefox and I cant uninstall it because it's my only "working" browser.

I received this message after removing malware "buzz-it ads" The proxy server is refusing connections Internet connection is working. It's just not connecting with firefox and I cant uninstall it because it's my only "working" browser.

Toate răspunsurile (1)

jscher2000 - Support Volunteer
jscher2000 - Support Volunteer
  • Top 10 Contributor
more options

Could you check your Firefox connection setting?

Windows: orange Firefox button (or Tools menu) > Options > Advanced
Mac: Firefox menu > Preferences > Advanced

On the Network mini-tab, click the "Settings" button. The default setting is "Use system proxy setting" but you also can try "No proxy."

Any difference?

I'm not sure how thoroughly you swept for the presence of other possible malware. This article suggests some tools for that: Troubleshoot Firefox issues caused by malware.