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I upgraded to windows 10 and my Firefox Bookmarks are MISSING.

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I upgraded from Windows 8 to Windows 10 and my Firefox Bookmarks are MISSING.

I have looked in the "Windows.old" directory and the Users directory "AppData" folder does not contain any FireFox Bookmark Backups.

Help!!!

I upgraded from Windows 8 to Windows 10 and my Firefox Bookmarks are MISSING. I have looked in the "Windows.old" directory and the Users directory "AppData" folder does not contain any FireFox Bookmark Backups. Help!!!

All Replies (2)

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Are there any Firefox profiles in the location used by Firefox for profiles in the Windows.old backup?

  • C:\Users\<user>\AppData\Roaming\Mozilla\Firefox\Profiles\<profile>\
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Did you notice any other major changes in settings or missing add-ons? In that case, please check for an Old Firefox Data folder on the desktop and see whether there are any semi-randomly-named folders inside with recently updated files. This would appear if Firefox's Refresh function ran.