Important Notice: We're experiencing email notification issues. If you've posted a question in the community forums recently, please check your profile manually for responses while we're working to fix this.

On Monday the 3rd of March, around 5pm UTC (9am PT) users may experience a brief period of downtime while one of our underlying services is under maintenance.

ابحث في الدعم

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

I tried the recover bookmarks steps (disappeared after Windows 10) but it did not work. Help

  • 1 (رد واحد)
  • 1 has this problem
  • 1 view
  • آخر ردّ كتبه FredMcD

more options

So after Windows 10 upgrade my Firefox bookmarks have disappeared. I tried the steps to restore (using the most current date) but after I finished the steps and re-started my computer my bookmarks are still missing. What did I do wrong? Thank you!!

So after Windows 10 upgrade my Firefox bookmarks have disappeared. I tried the steps to restore (using the most current date) but after I finished the steps and re-started my computer my bookmarks are still missing. What did I do wrong? Thank you!!

All Replies (1)

more options

Separate Security Issue: Update your Adobe Reader Version 2015.016.20039 Note: Other Software is offered in the download.


Start Firefox in Safe Mode {web Link} by holding down the <Shift>
(Mac=Options)
key, and then starting Firefox. A small dialog should appear. Click Start In Safe Mode (not Refresh).

Is the problem still there?


Look on your desktop. Do you see a folder called; Old Firefox?

https://support.mozilla.org/en-US/kb/recovering-important-data-from-an-old-profile

https://support.mozilla.org/en-US/kb/back-and-restore-information-firefox-profiles