sound and some video

Sound and some video's don't work on facebook on my pc with firefox. Works fine on my phone with firefox . When I use a different browser on my pc it is fine. I am gettin… (read more)

Sound and some video's don't work on facebook on my pc with firefox. Works fine on my phone with firefox . When I use a different browser on my pc it is fine. I am getting pissed off with the piss poor help system you are running here. No help means No good. Do you even look at these crappy reports. Because you are not responding and I have no idea if you give a fuck? well do ya.

Asked by peteryoung20 1 hour ago

Web-Based Program Loading into Address Bar Upon Firefox Opening

The URL ... https://mytravel.state.gov/s/ ... loads into my web browser each time its opened. I don't know why it does. I did have an issue with passport renewals but tha… (read more)

The URL ... https://mytravel.state.gov/s/ ... loads into my web browser each time its opened. I don't know why it does. I did have an issue with passport renewals but that issue is now closed. Why does this US government site continues to load is beyond my me. Suggestions? P.S. I did read your Firefox Troubleshooting Articles that mentioned clearing the cache ... I think this is solution but how to clear my browser's cache?

Asked by llefevre1112 9 hours ago

Windows 11 runs slowly when FF is open

Since around the time I updated to Windows 11 version 24H2 (which I severely regret doing, but it's too late to revert), my computer runs very slowly for several seconds … (read more)

Since around the time I updated to Windows 11 version 24H2 (which I severely regret doing, but it's too late to revert), my computer runs very slowly for several seconds whenever Firefox is launched or whenever its window is restored from minimized. It also randomly slows down the computer every minute or two for several seconds. The slow down manifests as a very long lag in cursor movements and typing.

The impact is most severe when I am running other programs at the same time, including Outlook and a rather old version of Quicken, but it can be seen even when there are no other programs running.

This happens even in Firefox troubleshoot mode. This happens even after a refresh. I tried deleting my entire Firefox profile. I tried uninstalling Firefox and reinstalling it. I tried reinstalling the two previous versions of Firefox. I tried with hardware acceleration off and on. I tried changing every possible video setting I could find. My video drivers are fully up-to-date, as are my Windows updates and my BIOS. Nothing has helped. The same problem even exists with a brand-new installation of Firefox and a brand-new profile!

Notably, I don't see this issue with either Chrome or Edge. And I don't see it when many other programs are running at the same time without FF, even RAM-hungry and CPU-intensive programs like image and video editing programs. This is specifically a FF issue.

Before updating to Win 11 ver 24H2, FF was running on this computer for years without issues. I can't say the problem started exactly when I installed 24H2, but it seems like it was around then. I have another computer still on 23H2 with the same version of Firefox (and the same versions of Outlook and Quicken) that does not have this issue.

My computer is essentially unusable when Firefox and any other major program are running at the same time. I've tried seeing if the CPU or RAM usage spikes during the slowdown, but since the computer nearly (but not quite) freezes when it happens, I haven't been able to catch it live.

Thank you to anyone who might be able to help. I've had to move to Chrome because of this, and I'm not happy about that.

Asked by Jon9 19 hours ago

Pixilation of news channels and solcial media feed such as X, substack BBC and others

In playing videos from other feeds the video opens and within seconds the picture is pixilated although the sound is clear. Has been like this for about 5 days since your… (read more)

In playing videos from other feeds the video opens and within seconds the picture is pixilated although the sound is clear. Has been like this for about 5 days since your last release. Place the URL in Chrome and running the video shows NO pixilation. This is very frustrating.

I have attached various screen shots from different feeds

Asked by henry.wild 21 hours ago

Videos on YouTube/Instagram

I've been using Firefox for the various iterations of Windows for many years and it's gone smoothly. Now, when I play a YouTube or Instagram video in Windows 11, the vide… (read more)

I've been using Firefox for the various iterations of Windows for many years and it's gone smoothly. Now, when I play a YouTube or Instagram video in Windows 11, the video often becomes just an image of pixelated multicolored squares. The sound continues to play normally. On YouTube, the video continues to play. On Instagram the video tends to freeze. I've attached a screenshot from an Instagram video.

I checked my external monitor and it's definitely the laptop, which is less than a year old. This only happens with videos and other browsing works as usual. I have no issue using Chrome, so it seems to be a Firefox thing. I tried clearing the cache and history. When that didn't work, I uninstalled Firefox completely and reinstalled it. Same issue. I've attached a screenshot from an Instagram video. Thanks for any advice you can offer.

Asked by woodswoman 23 hours ago

Can't login to DocuSign.

Using Firefox on iMac, with Privacy Badger plugin. Can't log in to DocuSign. I believe it is a browser error, because I can log in using Safari. When I attempt to login t… (read more)

Using Firefox on iMac, with Privacy Badger plugin. Can't log in to DocuSign. I believe it is a browser error, because I can log in using Safari. When I attempt to login to Docusign I get and application error, regardless of whether I use my password or a passkey (fingerprint id).

Related issue is when I click links to articles in emails from Flipboard (a content aggregator) I get a "Bad Request" error message. This just started happening. This also does not happen if I use Safari.

Asked by Tom Player 1 day ago

Last reply by Tom Player 1 day ago

FF is sluugish when compared to Edge and Chrome

When I run a internet speed test Edge and Chrome are consistently in the 80's range. When I run FF the speed is in the 60/s. It's causing downloads to get hung up. What c… (read more)

When I run a internet speed test Edge and Chrome are consistently in the 80's range. When I run FF the speed is in the 60/s. It's causing downloads to get hung up. What can I or FF do about this?

Asked by arejfour 2 days ago