Many crashes: EXCEPTION_ACCESS_VIOLATION_READ @ imgRequest::GetProgressTracker @ js::jit::ICStub::trace @ js::ConstraintTypeSet::sweep
Hello. I'm getting constant crashes on a new installation of Thunderbird on a new PC. It seems to happen when downloading emails, of which we have tens of thousands, and it seems to crash every few seconds or minutes. I tried reinstalling, and running in safe mode and disabling addons. I tried deleting the account and recreating it. I tried deleting the profile folder and recreating it. We have 4 email accounts on that machine (we have a dozen in total) but as TB seemed to be struggling I deleted all of them and recreated only 1, which made no difference. Apart from that the PC seems to be normal and does not report any errors. We have a dozen other PCs all running Thunderbird with the same accounts and with the same settings, none of which show any problems. The crash reports (I have loads of them) all seem to show EXCEPTION_ACCESS_VIOLATION_READ This is the ID of the most recent one: 4e9ad970-189e-41e9-9399-8db820180222
Thanks in advance for any help.
Modified by Wayne Mery
Chosen solution
In the end it was the PC that was faulty. It started doing stranger and stranger things so the supplier just replaced it. The replacement has been fine.
Many thanks to those who replied.
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https://crash-stats.mozilla.com/report/index/4e9ad970-189e-41e9-9399-8db820180222 @ imgRequest::GetProgressTracker
There are no bug repors for this and I have no idea what is causing it. Have to think on it some more.
Please post all your crash IDs. You can find them at Help > Troubleshooting
Here are all (I think) of the reports. Since my first post I have uninstalled the antivirus (Bitdefender) and also removed some unnecessary Nvidia drivers installed by the manufacturer for another model of the same PC that has a Nvidia card. Apart from that Thunderbird is still crashing when downloading messages, but it seems to be doing it a bit less often: every ten minutes or so.
Thanks for taking an interest in our problem.
https://crash-stats.mozilla.com/report/index/bp-386fa3ca-93ae-43c8-bade-a934b0180226 https://crash-stats.mozilla.com/report/index/bp-8c46d1e5-5686-4a94-b652-0c4bf0180223 https://crash-stats.mozilla.com/report/index/bp-7e492bee-df54-4291-910b-000df0180223 https://crash-stats.mozilla.com/report/index/bp-ab62b79e-d5b3-49fc-9dfb-819f30180223 https://crash-stats.mozilla.com/report/index/bp-23a5d9f4-84c2-42bc-b7a2-fc7640180223 https://crash-stats.mozilla.com/report/index/bp-7d4508cb-06d5-4926-b55a-4ab0b0180223 https://crash-stats.mozilla.com/report/index/bp-7026feae-565f-4094-b47e-afa480180223 https://crash-stats.mozilla.com/report/index/bp-f332fd98-b790-4f6a-8608-d985a0180223 https://crash-stats.mozilla.com/report/index/bp-3db0bad9-4a4c-419f-a4dd-8cc380180223 https://crash-stats.mozilla.com/report/index/bp-5a2e6f32-6165-443f-914d-f49120180223 https://crash-stats.mozilla.com/report/index/bp-4e9ad970-189e-41e9-9399-8db820180222 https://crash-stats.mozilla.com/report/index/bp-84108412-8e08-48d1-a311-8c4720180222 https://crash-stats.mozilla.com/report/index/bp-fffaac5a-19de-48d2-a35a-5c16d0180222 https://crash-stats.mozilla.com/report/index/bp-ac38cad8-00f4-46cf-a7f7-2195c0180222 https://crash-stats.mozilla.com/report/index/bp-c071e986-00c0-4a05-88fa-682a20180222 https://crash-stats.mozilla.com/report/index/bp-f2ea26c3-55ff-47a4-bbd6-04e250180222 https://crash-stats.mozilla.com/report/index/bp-04300ad1-1b76-4514-ac99-fbf910180222 https://crash-stats.mozilla.com/report/index/bp-c64ee003-f4e0-4dea-853e-e74700180222 https://crash-stats.mozilla.com/report/index/bp-6a1848aa-db11-45e2-a69a-a1b0a0180222 https://crash-stats.mozilla.com/report/index/bp-936f7cc9-33f5-43d7-9b13-ff00f0180222 https://crash-stats.mozilla.com/report/index/bp-57087682-af20-41aa-8802-8bf360180222 https://crash-stats.mozilla.com/report/index/bp-1c633b29-81ce-42c5-a8d5-681450180222 https://crash-stats.mozilla.com/report/index/bp-4fb7209f-9ea9-48a4-ac40-179fd0180222 https://crash-stats.mozilla.com/report/index/bp-7f7f401f-724d-4471-a3d8-d98170180222 https://crash-stats.mozilla.com/report/index/bp-749c909c-1475-46e9-b663-e06c00180222 https://crash-stats.mozilla.com/report/index/bp-0e638c40-a43e-4798-93b2-dfb5c0180222 https://crash-stats.mozilla.com/report/index/bp-ca892acb-0f55-482e-b444-2927d0180222 https://crash-stats.mozilla.com/report/index/bp-430b8f6c-932e-49bb-9963-8f8ef0180222 https://crash-stats.mozilla.com/report/index/bp-0c2c4748-7c59-46e7-b686-8159e0180222 https://crash-stats.mozilla.com/report/index/bp-c5eafbf6-ccc1-4505-88e6-52e780180222 https://crash-stats.mozilla.com/report/index/bp-0cbca46a-a8fc-4f63-9241-e0f230180222 https://crash-stats.mozilla.com/report/index/bp-17ce02a3-dedb-4be7-868a-f60d40180222 https://crash-stats.mozilla.com/report/index/bp-eac92461-ba74-46a1-8c35-923c10180222 https://crash-stats.mozilla.com/report/index/bp-ca276fae-421a-4045-a61e-ebec00180222 https://crash-stats.mozilla.com/report/index/bp-cb879740-dee1-49a8-92a9-0d53b0180222 https://crash-stats.mozilla.com/report/index/bp-5ea92d1d-e281-4ff8-9b59-e2a400180222 https://crash-stats.mozilla.com/report/index/bp-9cf25ee6-727a-40db-adf8-43ccf0180222 https://crash-stats.mozilla.com/report/index/bp-3ac5419c-1c6d-4060-a381-fe6300180222 https://crash-stats.mozilla.com/report/index/bp-49a524c6-b40d-40b5-82e6-fd57e0180222 https://crash-stats.mozilla.com/report/index/bp-dd42711e-2196-4ec3-8dda-5feca0180222 https://crash-stats.mozilla.com/report/index/bp-3c2a97dd-7c38-4fcb-a837-54cf60180222 https://crash-stats.mozilla.com/report/index/bp-bbd03785-9e8c-4cfb-a00a-af95f0180222 https://crash-stats.mozilla.com/report/index/bp-63637cad-a2c2-4ecb-b2d6-ad9ab0180222 https://crash-stats.mozilla.com/report/index/bp-46619271-02bc-4ab2-9756-753b80180222 https://crash-stats.mozilla.com/report/index/bp-d86b22e8-fb56-41cc-a79f-d1e590180222 https://crash-stats.mozilla.com/report/index/bp-efcf80f9-03fe-418b-a062-8495e0180222 https://crash-stats.mozilla.com/report/index/bp-47f6616f-dafc-4889-997d-5ada10180222 https://crash-stats.mozilla.com/report/index/bp-1a1b0ec3-a1f1-4813-932a-e830f0180222 https://crash-stats.mozilla.com/report/index/bp-a4e0396e-0615-4c4d-b9d8-782510180222 https://crash-stats.mozilla.com/report/index/bp-d58fde8e-288d-47b0-b70a-e4cbe0180222 https://crash-stats.mozilla.com/report/index/bp-74ec9d2e-ff4d-4dc3-aad6-802c60180222 https://crash-stats.mozilla.com/report/index/bp-a974ac78-d9ae-4283-be33-4c5370180222 https://crash-stats.mozilla.com/report/index/bp-2b910908-7ebc-41da-9044-7446a0180222 https://crash-stats.mozilla.com/report/index/bp-a6a2b43c-c40f-4547-aac5-9ff910180222
I examined about 12 crashes and almost all have different crash signatures, which can point to antivirus software.
Because your crashing continues I suggest to next look at your installed addons. 1. Do you actually use the calendar addon? 2. What are the names of the other two addons? {e2fda1a4-762b-4020-b5ad-a41df1933103} 5.4.6 ml@grufo.com 0.3 3. What happens if you disable them all using Help > restart with addons disabled?
We dont (currently) use the calendar add-on. The other add-ons are Clippings and Auto Image Resize. I actually only installed the latter two today, when TB seemed to have stopped crashing and I thought the problem may be solved. Prior to that only Lightning was installed, though I had deactivated it. As I reinstalled TB a couple of times the plugin may have reactivated itself then. I have just permanently disabled all of them and restarted Thunderbird. Let me know if disabling is not enough. At the moment TB is again downloading emails and I am waiting to see if it crashes again.
As I mentioned, a couple of days ago I uninstalled the antivirus we were using (Bitdefender), leaving just Windows Defender, and the crashing continued albeit less frequently.
The add-ons and antivirus are the same as those used on most of our other PCs, which all work fine with no crashes.
Thanks for taking the time to look at this.
It just crashed again whilst downloading messages, with all plugins deactivated: https://crash-stats.mozilla.com/report/index/bp-92dbb6a2-e849-452f-86fe-9d5be0180226
You mention trying safe mode in your first post. If that was not Windows 10 safe mode, please try that now.
The safe mode I was referring to was TB safe mode. I just tried to restart in Windows safe mode. I access these PCs remotely from several thousand miles away and it seems that the remote software does not work properly in Windows safe mode and so I have lost the connection. I thought that might happen. I can get the connection back when someone arrives on-site in the morning, but I probably wont be able to run the PC in Windows safe mode at all.
That is unfortunate. So you are using logmein or something like that?
I still have high confidence something loading during windows startup is causing the crashes.
Anything unusual in your environment? using exchange? lots of accounts? IMAP or pop?
I use Anydesk and have never had any trouble with it. When someone is on-site I could try Teamviewer, though I suspect that wouldnt work in safe mode either.
The PC is new, with minimal extra software installed (basically just Firefox and TB). All Windows updates are done.
We have many emails accounts, all IMAP. But on this PC I have only installed one email account in order to try and isolate the crashing problem. Exchange not used.
Thanks for your help.
It may be that Anydesk just needs to be manually started on that PC for it to work in safe mode. I will see later when someone is on-site.
nordenfarm said
I use Anydesk and have never had any trouble with it. When someone is on-site I could try Teamviewer, though I suspect that wouldnt work in safe mode either.
I have used Teamviewer to restart a remote computer in safe mode with networking. Of course, somebody has to relaunch it after the computer restarts, but it does run in safe mode. On W10, you can also try Quick Assist, in Windows Accessories.
sfhowes said
Of course, somebody has to relaunch it after the computer restarts, but it does run in safe mode.
</blockquote>
Yes, it may be that Anydesk will also work when someone is there to start it. I'll know in a few hours.
Thanks.
OK someone started Anydesk and I was able to connect to the PC running in safe mode.
TB worked a lot longer (about 30+ minutes) and downloaded several thousand emails, but then it crashed again.
This is the report: https://crash-stats.mozilla.com/report/index/bp-d5c70825-0d66-4670-bcd8-9ea8d0180226
Thanks.
It's now being running for a couple of hours and I have loaded two more email accounts onto it without it crashing again.
I spoke too soon. It just crashed again:
https://crash-stats.mozilla.com/report/index/bp-6f0b5dfa-7419-49bc-8be9-69f7d0180226
Yeah, same crash IDs again.
You mentioned earlier downloading thousands of emails. Are most of these people looking at the same mail accounts?
We have about 10 accounts viewed across about 10 machines. Some machines have 5 accounts, some more. The large number of messages being downloaded was due it being a new Thunderbird install, and so it needed to catch up with many years of stored emails. Actual daily emails received is probably only a couple of hundred over all the accounts.
At the time of most of the crashes few if any of the other machines were even in use (Sunday).
Since the last crash I have rebooted into normal Windows mode and Thunderbird has not crashed, but it hasnt actually been doing anything as all the accounts were downloaded when it was running in Windows safe mode.
During that time I also ran a Bitdefender uninstall tool, just in case something had not properly uninstalled when I removed Bitdefender using add/remove programmes.
So at the moment I'm waiting for someone to use TB on that machine, to see if it crashes again.
Thanks.
Great stuff.
If you can, please have them submit their crash reports with something in the email address that I can query our crash database with. For example nordenfarm-pc1 nordenfarm-pc2
which would allow me to query on nordenfarm and find each unique PC