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what add on do i need to remove to stop the following error

  • 1 reply
  • 1 has this problem
  • 3 views
  • Last reply by cor-el

jacqulinej@charter.net
jacqulinej@charter.net
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keyword Add-on![Exception... "Component returned failure code: 0x8000ffff (NS_ERROR_UNEXPECTED) [nsIPrefBranch.getCharPref]" nsresult: "0x8000ffff (NS_ERROR_UNEXPECTED)" location: "JS frame :: chrome://keywords/content/overlay.xul :: <TOP_LEVEL> :: line 130" data: no]

keyword Add-on![Exception... "Component returned failure code: 0x8000ffff (NS_ERROR_UNEXPECTED) [nsIPrefBranch.getCharPref]" nsresult: "0x8000ffff (NS_ERROR_UNEXPECTED)" location: "JS frame :: chrome://keywords/content/overlay.xul :: <TOP_LEVEL> :: line 130" data: no]

All Replies (1)

cor-el
cor-el
  • Top 25 Contributor
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Start Firefox in Diagnose Firefox issues using Troubleshoot Mode to check if one of the extensions is causing the problem (switch to the DEFAULT theme: Firefox (Tools) > Add-ons > Appearance/Themes).

If it does work in Safe-mode then disable all extensions and then try to find which is causing it by enabling one at a time until the problem reappears.

  • Use "Disable all add-ons" on the Safe mode start window to disable all extensions.
  • Close and restart Firefox after each change via "File > Exit" (Mac: "Firefox > Quit"; Linux: "File > Quit")