Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Crashes even in Safe Mode, and eve though up to date. What to do?

  • 1 reply
  • 1 has this problem
  • 1 view
  • Last reply by cor-el

rewright
rewright
more options

FF crashed on me 8 times yesterday. It even crashes in safe mode. I have reinstalled the latest version, but in general I keep everything up to date. My plugins were up to date, except for Microsoft Silver, which I have since updated.

I have gone through the following pages and completed the steps, yet it continues to crash:

http://support.mozilla.org/en-US/kb/avoid-crashes?redirectlocale=en-US&redirectslug=How+to+avoid+crashes

http://support.mozilla.org/en-US/kb/Firefox%20crashes#w_update-your-plugins

FF crashed on me 8 times yesterday. It even crashes in safe mode. I have reinstalled the latest version, but in general I keep everything up to date. My plugins were up to date, except for Microsoft Silver, which I have since updated. I have gone through the following pages and completed the steps, yet it continues to crash: http://support.mozilla.org/en-US/kb/avoid-crashes?redirectlocale=en-US&redirectslug=How+to+avoid+crashes http://support.mozilla.org/en-US/kb/Firefox%20crashes#w_update-your-plugins

All Replies (1)

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

Try to uninstall (trash) and reinstall a new copy of Firefox.

You can also try some maintenance.

Try to repair the disk permissions:

Try to remove the Firefox plist file (org.mozilla.firefox.plist).

Go to "Library > Preferences" and remove the plist file for Firefox (org.mozilla.firefox.plist).