Hello,

The Reset Firefox feature can fix many issues by restoring Firefox to its factory default state while saving your essential information. Note: This will cause you to lose any Extensions, Open websites, and some Preferences.

To Reset Firefox do the following:

1. Go to Firefox > Help > Troubleshooting Information.
2. Click the "Reset Firefox" button.
3. Firefox will close and reset. After Firefox is done, it will show a window with the information that is imported. Click Finish.
4. Firefox will open with all factory defaults applied.

Further information can be found in the Refresh Firefox - reset add-ons and settings article.

Did this fix your problems? Please report back to us!

Thank you.

I can't even find Ff "Help" now

I'm accessing "support" via Ff website

close firefox then wait a couple of seconds then hold shift while clicking to open firefox, then click reset.

Make sure that you do not run Firefox in full screen mode (press F11 or Fn + F11 to toggle; Mac: Command+Shift+F).

• https://support.mozilla.org/kb/how-to-use-full-screen

You get the orange Firefox menu button when the menu bar is hidden.

• Firefox menu button > Options
• View > Toolbars (press F10 to display the menu bar)
• Right-click empty toolbar area

See:

• https://support.mozilla.org/kb/how-do-i-get-firefox-button
• https://support.mozilla.org/kb/Menu+bar+is+missing

Make sure that toolbars like the "Navigation Toolbar" and the "Bookmarks Toolbar" are visible.

• Firefox menu button > Options
• View > Toolbars (press F10 to display the menu bar)
• Right-click empty toolbar area

• https://support.mozilla.org/kb/How+to+customize+the+toolbar
• https://support.mozilla.org/kb/Back+and+forward+or+other+toolbar+items+are+missing