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Messages marked as "not spam" keep going to spam folder

  • 1 reply
  • 37 have this problem
  • 6 views
  • Last reply by Matt

dpabraham
dpabraham
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I receive messages in my spam folder which are not spam. I keep marking them as not spam, but subsequent messages keep going to spam. How do I stop this.

I receive messages in my spam folder which are not spam. I keep marking them as not spam, but subsequent messages keep going to spam. How do I stop this.

Chosen solution

If the email address in question in in your address book you need to look outside of Thunderbird for your problem, like the spam filter on your anti virus program. or is that internet security suite.

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Matt
Matt
  • Moderator
  • Top 10 Contributor
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Chosen Solution

If the email address in question in in your address book you need to look outside of Thunderbird for your problem, like the spam filter on your anti virus program. or is that internet security suite.