Avatar for Username

Sök i support

Akta dig för supportbedrägerier: Vi kommer aldrig att be dig att ringa eller skicka ett sms till ett telefonnummer eller dela personlig information. Rapportera misstänkt aktivitet med alternativet "Rapportera missbruk".

Läs mer

Denna tråd har arkiverats. Ställ en ny fråga om du behöver hjälp.

Junk email is remaining in my inbox instead of going to "junk", even though my settings are set to go to the "junk" folder.

  • 1 svar
  • 1 har detta problem
  • 1 visning
  • Senaste svar av Matt

mbaxter
mbaxter
more options

I have my junk settings in both Account Settings and Security Options set to have junk email sent to the "Junk" folder. Incoming emails will automatically (and accurately) be marked as "junk", but remain in my inbox. Emails that I manually mark as "junk" also remain in my inbox. I turned off all junk settings and then turned them back on, restarting my computer each time changes were made, but the problem persists. The settings had worked fine for several years, but a couple weeks ago the problem popped up and nothing has automatically gone to "junk" since.

I have my junk settings in both Account Settings and Security Options set to have junk email sent to the "Junk" folder. Incoming emails will automatically (and accurately) be marked as "junk", but remain in my inbox. Emails that I manually mark as "junk" also remain in my inbox. I turned off all junk settings and then turned them back on, restarting my computer each time changes were made, but the problem persists. The settings had worked fine for several years, but a couple weeks ago the problem popped up and nothing has automatically gone to "junk" since.
Bifogade skärmdumpar

Alla svar (1)

Matt
Matt
  • Moderator
  • Top 10 Contributor
more options

Restart Thunderbird with add-ons disabled from the help menu and see if it works any better.