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Can not create a new account in Thunderbird. I have screen shots showing what I have tried. I have done this a number of times. I have changed the password to assure that was not the problem.

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  • Senaste svar av Paul K.

Paul K.
Paul K.
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The following screen shots show what I have tried. Pics 1, 2, and 3 are self explainable. Pic 4, I went to Yahoo and clicked on the "Mail" icon in the upper right hand corner. Pic 5, I clicked on the "denise.k.shurtz@sbcglobal.net" line. Pic 6, I clicked on the "denise.k.shurtz@sbcglobal.net" line. Pic 7, Entered the "new" password "Kathryn19710721LOGON". 

        This was "new" because I made sure it have upper case, lower case, and numbers.

Pic 8, When I click on "Settings" in the upper right corner of the screen, the following appears on the 

         right edge of the screen.

Pic 9, When I click "More Settings" at the bottom of the new part, I get the following. Pic 10, Nowhere do I see anything about Security. That was what I was told was the problem, 

         therefore the changing of the password.
The following screen shots show what I have tried. Pics 1, 2, and 3 are self explainable. Pic 4, I went to Yahoo and clicked on the "Mail" icon in the upper right hand corner. Pic 5, I clicked on the "denise.k.shurtz@sbcglobal.net" line. Pic 6, I clicked on the "denise.k.shurtz@sbcglobal.net" line. Pic 7, Entered the "new" password "Kathryn19710721LOGON". This was "new" because I made sure it have upper case, lower case, and numbers. Pic 8, When I click on "Settings" in the upper right corner of the screen, the following appears on the right edge of the screen. Pic 9, When I click "More Settings" at the bottom of the new part, I get the following. Pic 10, Nowhere do I see anything about Security. That was what I was told was the problem, therefore the changing of the password.
Bifogade skärmdumpar

Vald lösning

I think you have to use a secure mail key in place of the account password:

https://support.mozilla.org/en-US/questions/1288812

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sfhowes
sfhowes
  • Top 10 Contributor
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Vald lösning

I think you have to use a secure mail key in place of the account password:

https://support.mozilla.org/en-US/questions/1288812

Paul K.
Paul K. Frågans ägare
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A secure mail key was in deed the solution. Thank you for the assistance. I spent many hours trying to solve this and about three minutes to use the solution. Thank you again.