We're calling on all EU-based Mozillians with iOS or iPadOS devices to help us monitor Apple’s new browser choice screens. Join the effort to hold Big Tech to account!

Sök i support

Akta dig för supportbedrägerier: Vi kommer aldrig att be dig att ringa eller skicka ett sms till ett telefonnummer eller dela personlig information. Rapportera misstänkt aktivitet med alternativet "Rapportera missbruk".

Läs mer

I cannot connect to the website. I get a window saying that I am already connected

more options

I cannot connect to website. It says I am already connected?

I cannot connect to website. It says I am already connected?

Alla svar (1)

more options

Start at step #2

  1. close Firefox with File > Exit or "Firefox" button > Exit. Give Firefox some time to close and
  2. check that it finished via Windows 7 shortcut to WTM "Ctrl+Shift+Esc" in the "Processes" tab to make sure that firefox.exe is no longer running -- if it is still running then terminate it by selecting the use "End Process" button or from context menu.
  3. proceed with the install