Find your crash IDs [1], copy the IDs as text, and post them here.

[1] https://support.mozilla.org/en-US/kb/mozilla-crash-reporter#w_viewing-crash-reports

Thanks, Wayne! But the link you provided only describes how to find the Crash Report. It does not have any place to paste anything. Alan

Paste the crash IDs into this, your support topic. In the troubleshooting screen select the text of the crash IDs, copy, the come back here and paste

Sorry, can't help without crash IDs

I couldn't find the crash reports, but I think I may have solver the issue. I noticed that the problems began right after I installed Malwarebytes. So I uninstalled it and Mozilla started working again. Have other users reported the same experience? Alan

Alan1129 said

I couldn't find the crash reports, but I think I may have solver the issue. I noticed that the problems began right after I installed Malwarebytes. So I uninstalled it and Mozilla started working again. Have other users reported the same experience? Alan

No.

Did you put an email address and/or text into the crash report?

Yes. I put my email address. Alan1129@bellsouth.net.

I was not able to find any crash reports with that address. So perhaps they didn't actually get submitted. If you go to Help | Troubleshooting and scroll to Crash Reports - if it shows items that do NOT start with "bp-" those items hvae not been submitted. If you click on them it will attempt to submit

I did that. It shows three old reports from previous years but nothing current.

OK, thanks for the info.

I find this a bit odd, because I run malwarebytes at work and see no problems. I wonder if a specific feature of malwarebytes causes your crashes that I don't have enabled

I wouldn't know, but I would be happy to try an experiment if you suggest one.