Avatar for Username

ابحث في الدعم

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Add-on Theme and Thunderbird crashes when I get a message, how can I fix this

  • 3 ردود
  • 1 has this problem
  • 1 view
  • آخر ردّ كتبه Wayne Mery

BBSquared
BBSquared
more options

Downloaded add-on but Thunderbird crashes when I get an incoming message; reverted back to default theme and Thunderbird still crashes, How can I fix this?

Downloaded add-on but Thunderbird crashes when I get an incoming message; reverted back to default theme and Thunderbird still crashes, How can I fix this?

All Replies (3)

Wayne Mery
Wayne Mery
  • Moderator
  • Top 10 Contributor
more options

Change the sound played when a new message comes it - to the default setting

BBSquared
BBSquared صاحب السؤال
more options

the add-on was a theme (MS Office 2003 JB edition) and the latest Thunderbird was upgraded; I received several emails and at the same time Thunderbird crashed (and has crashed ALL DAY). I removed the theme, restart Thunderbird and my computer and still the issue, Thunderbird crashing when I receive incoming emails.

At every crash, I submit a crash report requesting HELP.

What's a another solution?

Wayne Mery
Wayne Mery
  • Moderator
  • Top 10 Contributor
more options

Change the sound played when a new message comes it - to the default setting - at tools > options > general

If it still crashes please post your crash IDs here. Instructions https://support.mozilla.org/en-US/kb/mozilla-crash-reporter-tb#w_viewing-crash-reports