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I lost the primary password for Thunderbird and cannot reset it.

  • 2 பதிலளிப்புகள்
  • 1 இந்த பிரச்சனை உள்ளது
  • 601 views
  • Last reply by billfredm

billfredm
billfredm
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I have tried to do the reset as described (I entered chrome://pippki/content/resetpassword.xhtml in Firefox) and got to the dialog with the reset option and selected it and got message that password had been reset. However, I still cannot get into Thunderbird without entering the Primary Password. How do I actually reset the password so that I can get into Thunderbird?

I have tried to do the reset as described (I entered chrome://pippki/content/resetpassword.xhtml in Firefox) and got to the dialog with the reset option and selected it and got message that password had been reset. However, I still cannot get into Thunderbird without entering the Primary Password. How do I actually reset the password so that I can get into Thunderbird?

தீர்வு தேர்ந்தெடுக்கப்பட்டது

billfredm said
I have tried to do the reset as described (I entered chrome://pippki/content/resetpassword.xhtml in Firefox) and got to the dialog with the reset option and selected it and got message that password had been reset. However, I still cannot get into Thunderbird without entering the Primary Password. How do I actually reset the password so that I can get into Thunderbird?

Did you actually try that in Firefox or in TB?

https://support.mozilla.org/en-US/questions/1356594

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All Replies (2)

sfhowes
sfhowes
  • Top 10 Contributor
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தீர்வு தேர்ந்தெடுக்கப்பட்டது

billfredm said
I have tried to do the reset as described (I entered chrome://pippki/content/resetpassword.xhtml in Firefox) and got to the dialog with the reset option and selected it and got message that password had been reset. However, I still cannot get into Thunderbird without entering the Primary Password. How do I actually reset the password so that I can get into Thunderbird?

Did you actually try that in Firefox or in TB?

https://support.mozilla.org/en-US/questions/1356594

billfredm
billfredm கேள்வியின் உரிமையாளர்
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I tried again in Thunderbird Error console and for some reason it worked this time! Thanks!