Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

forgot password primary

  • 1 பதிலளி
  • 5 இந்த பிரச்னைகள் உள்ளது
  • 1 view
  • Last reply by cor-el

hi i forgot my password primary but i cant reset it because all of my data will be lost how can i recover my primary password ?

hi i forgot my password primary but i cant reset it because all of my data will be lost how can i recover my primary password ?

All Replies (1)

You can't recover a lost Primary Password, you would need access to an earlier copy of key4.db that doesn't have the PP set to be able to access the logins and possibly set a new PP. You can possibly keep a backup copy of logins.json and key4.db in the Firefox profile folder in case you remember the Primary Password and want to retry. Otherwise your only option is to reset the PP what will cause all logins to get lost. You aren't using Sync as your logins might be present on anther device?

You can use the button on the "Help -> More Troubleshooting Information" (about:support) to go to the current Firefox profile folder or use the about:profiles page (Root directory).

See also: