Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Fire Fox v3.6.3 will not run in normal or safe mode, also will not uninstall

  • 2 பதிலளிப்புகள்
  • 0 இந்த பிரச்னைகள் உள்ளது
  • 1 view
  • Last reply by AlleyKat

AnonymousUser
AnonymousUser
more options

FF v 3.6.3 for windows vista will not open and run in normal or safe mode, FF will not uninstall from folder or add/remove programs, tried to reinstall from Mozilla site did not work. Internet Explorer also will not run and crashes. I am using Safari it runs fine no problems. FF has been crashing for about a week unexpectedly but will reopen and run, but will not run at all now..?

Crash ID(s)

ID: e3f78c3f-b182-44a9-8ef6-ca84c2100617

User Agent

Mozilla/5.0 (Windows; U; Windows NT 6.0; en-US) AppleWebKit/531.21.8 (KHTML, like Gecko) Version/4.0.4 Safari/531.21.10

FF v 3.6.3 for windows vista will not open and run in normal or safe mode, FF will not uninstall from folder or add/remove programs, tried to reinstall from Mozilla site did not work. Internet Explorer also will not run and crashes. I am using Safari it runs fine no problems. FF has been crashing for about a week unexpectedly but will reopen and run, but will not run at all now..? == Crash ID(s) == ID: e3f78c3f-b182-44a9-8ef6-ca84c2100617 == User Agent == Mozilla/5.0 (Windows; U; Windows NT 6.0; en-US) AppleWebKit/531.21.8 (KHTML, like Gecko) Version/4.0.4 Safari/531.21.10

All Replies (2)

AlleyKat
AlleyKat
more options

From the Crash ID information, it seems this is related to the AVG antivirus, version 8.5. If possible, please try updating you AVG installation (the program) to latest version; according to Bug 547210 AVG has released an update May 17. to AVG version 9 that should fix this problem.

Please let us know if this fixes the problem with Firefox crashing.

AnonymousUser
AnonymousUser கேள்வியின் உரிமையாளர்
more options

Thank you, I assumed it was avg because of the signature I just didn't know why it was causing it to crash. I updated it but when I updated I'm now using AVG v 8.5.437 didn't go to version 9 so I'm downloading it from cnet.com, but everything is working fine =}.

Thank you again!